Subject: RE: C&C Delay - 8387253771
From: Jessie Caparas <[email-masked]>
To: Srg Fintas <[email-masked]>, Apoorv Joshi <[email-masked]>, Youraj Kinhikar <[email-masked]>, Midhun Madhu <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, M Ataullah <[email-masked]>
Date: Sun, 30 Aug 2020 09:49:57 +0000

@Midhun Madhu<mailto:[email-masked]>

Please check on this order.

Store team confirms order has not been physically received.

From: Srg Fintas <[email-masked]>
Sent: Saturday, August 29, 2020 12:45 PM
To: Apoorv Joshi <[email-masked]>; Youraj Kinhikar <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; M Ataullah <[email-masked]>
Subject: RE: C&C Delay - 8387253771

Dear Team,
Still not received checked physically also.

Attached earlier mail communication.

Regards,
Ashok

From: Apoorv Joshi [mailto:[email-masked]]
Sent: Saturday, August 29, 2020 11:37 AM
To: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Srg Fintas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&C Delay - 8387253771

External email sender, please take precaution.
Dear Youyraj,

Kindly advise if there is any update on the below. Customer is still chasing for their order.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "youraj kinhikar" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Srg Fintas" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 23 August, 2020 18:34:47
Subject: RE: C&C Delay - 8387253771

@Srg Fintas ([email-masked])<mailto:[email-masked]>please check and revert

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 22 August 2020 16:26
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C Delay - 8387253771
Importance: High

@Youraj Kinhikar<mailto:[email-masked]>

Please help us check.

Store code Centrepoint21115

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 21, 2020 2:34 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>
Subject: C&C Delay - 8387253771

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case. The order is still in Ready to ship status and no response from concerned teams and the customer is still chasing for their order.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "youraj kinhikar" <[email-masked]<mailto:[email-masked]>>
To: "Srg Fintas" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 29, 2020 3:12:48 PM
Subject: RE: Late Shipping // 8387253771

@ecom cskuwait<mailto:[email-masked]> Please check and confirm

From: Srg Fintas <[email-masked]<mailto:[email-masked]>>
Sent: 29 July 2020 09:01
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Shipping // 8387253771

Dear Team,

Still not received,

WH team please check.

Regards,
Ashok

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: 28 July 2020 15:25
To: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping // 8387253771

External email sender, please take precaution.
Hi Team,

Any update ?

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "youraj kinhikar" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 17 July, 2020 18:03:54
Subject: Re: Late Shipping // 8387253771

Hi Team,

Any update on below case.

Regards,
Fauzan

________________________________
Sent: Saturday, 11 July, 2020 14:32:26
Subject: RE: Late Shipping // 8387253771

@Srg Fintas ([email-masked]<mailto:[email-masked]> @ecom cskuwait<mailto:[email-masked]> Please reply

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: 10 July 2020 16:55
To: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>
Cc: ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping // 8387253771

External email sender, please take precaution.
Hi Team,

Kindly note the location details; Albayrak Mall (+ 965-56647435<callto:965-56647435>) - Aajalaa - Commercial Fintas Center
85 Street 250

________________________________
From: "youraj kinhikar" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 10 July, 2020 09:55:21
Subject: RE: Late Shipping // 8387253771

@ecom cskuwait<mailto:[email-masked]> Please share location details.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: 09 July 2020 12:25
To: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping // 8387253771

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 29 June, 2020 16:10:11
Subject: Late Shipping // 8387253771

Hi Team,

Problem Statement:Late Shipping

Order Date : 11-Jun-2020

Order ID: 8387253771
Tracking ID: 838725377130999991
Store : Centrepoint21115
Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on 11-Jun-2020 and till now the customer not received the order. As per the hybris the order status is ready to be shipped.

Customer is chasing us for his/her order so we request you to send the order to the store,

Regards,
Ataullah

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4ccc2fbe81b244d5826c08d84bf7cfc6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637342875010915812&sdata=3pb5A1t3ZiPOETHaF1vu3QRgxDkFnQI59HeyuYtTE%2BM%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4ccc2fbe81b244d5826c08d84bf7cfc6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637342875010915812&sdata=3pb5A1t3ZiPOETHaF1vu3QRgxDkFnQI59HeyuYtTE%2BM%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com