Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106
From: Deepak Damodaran <[email-masked]>
To: Sanjana Suresh <[email-masked]>, Ritesh Sharma <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>, Atul Arora <[email-masked]>
Date: Sun, 30 Aug 2020 08:02:39 +0000

Hi Sanjana,

Below status is showing the Courier partner has picked the shipment from the Conloc. That's why their status is showing Incomplete delivery and Incomplete pickup. If the order has not been picked up by the courier the status should be ( Order Created )

Thanks & Regards,
Deepak Damodaran

From: Sanjana Suresh <[email-masked]>
Sent: Sunday, August 30, 2020 11:11 AM
To: Ritesh Sharma <[email-masked]>; Deepak Damodaran <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohd Imran <[email-masked]>; Atul Arora <[email-masked]>
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106

Hi @Ritesh Sharma<mailto:[email-masked]>,

Courier confirmed order not picked up from our warehouse.

@Deepak Damodaran<mailto:[email-masked]>, kindly share the signed proof of handover for this order.

Thanks and Regards,
Sanjana Suresh
Email:- [email-masked]<mailto:[email-masked]>
[Image result for landmark group]

From: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 30, 2020 8:29 AM
To: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106

Thanks Deepak!
@Sanjana<mailto:[email-masked]> - Can you check with Courier partner on the order return?

@Apoorv<mailto:[email-masked]> - Please process the refund.

--
Thanks and Regards,
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=02%7C01%7Cdeepak.damodaran%40landmarkgroup.com%7C6ecd116dd8204f6ac96308d84cb3e53c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637343682819183302&sdata=3FJdFCLMbNvwq8s%2B5nVNLh3ZDy7tabqXMDRDmhjhQsY%3D&reserved=0>

From: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 30, 2020 8:26 AM
To: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106

Dear Ritesh,

Below is the status of the order . The order was shipped on Dated 09-Apr-2020. This order was cancelled because of incomplete delivery . There is not status showing of delivered to origin by the courier partner.

Thanks & Regards,
Deepak D

From: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 30, 2020 7:09 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106

Hi @Deepak<mailto:[email-masked]> - Could you check this?

--
Thanks and Regards,
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=02%7C01%7Cdeepak.damodaran%40landmarkgroup.com%7C6ecd116dd8204f6ac96308d84cb3e53c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637343682819193299&sdata=uRC0yByy0NrBWgsY3xvMACTMSiwNZeh0whnGNW9jGuY%3D&reserved=0>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 29, 2020 4:38 PM
To: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue: Case id - 1052976 Order Number: 9776037106

External email sender, please take precaution.
Dear Ritesh,

Kindly advise if there is any update on the below as the customer is chasing for their refund on a daily basis.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Ritesh Sharma" <[email-masked]<mailto:[email-masked]>>
To: "deepak damodaran" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Sanjana Suresh" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Atul Arora" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 18 August, 2020 19:32:42
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106

Hi Deepak,
This is regarding order# 9776037106.
LM team is saying that the order was not picked up.
Can you check?

--
Thanks and Regards,
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=02%7C01%7Cdeepak.damodaran%40landmarkgroup.com%7C6ecd116dd8204f6ac96308d84cb3e53c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637343682819203295&sdata=cAz2wD2eElrdQ1Fhe4uBUlUORpZFMtT%2BJXxqhrqWzns%3D&reserved=0>

From: Ritesh Sharma
Sent: Sunday, August 16, 2020 11:37 AM
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106

Hi @Sanjana<mailto:[email-masked]>,
Can you please check this order?
Order Number: 9776037106
Placed on 5th April and dispatched on 9th April and still not delivered.

--
Thanks and Regards,
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=02%7C01%7Cdeepak.damodaran%40landmarkgroup.com%7C6ecd116dd8204f6ac96308d84cb3e53c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637343682819203295&sdata=cAz2wD2eElrdQ1Fhe4uBUlUORpZFMtT%2BJXxqhrqWzns%3D&reserved=0>

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 16, 2020 11:32 AM
To: Atul Arora <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106

Hi Ritesh,

Please provide approval to process refund.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 14, 2020 1:09 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Refund issue: Case id - 1052976 Order Number: 9776037106

External email sender, please take precaution.
Hi Imran,

Could you please chek and advise if there is any update on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ritesh Sharma" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Atul Arora" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 7:20:36 PM
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106

This order is not there in Conloc?
@Deepak<mailto:[email-masked]>  - Can you please confirm ?
--
Thanks and Regards,
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=02%7C01%7Cdeepak.damodaran%40landmarkgroup.com%7C6ecd116dd8204f6ac96308d84cb3e53c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637343682819213290&sdata=E5g4uJHcEPQkhwzNlnua8TRlZbjt3YZihYug6OZl6bQ%3D&reserved=0>

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 5:44 PM
To: Atul Arora <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106

Hi Atul / Ritesh,

Please provide approval of AED 202.10.

Order was dispatched on 9th April. However till now not delivered. Will be marking this as lost.

Regards
Imran

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 5:45 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue: Case id - 1052976 Order Number: 9776037106

External email sender, please take precaution.
Hi Team,

Kindly assist on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "con loc" <[email-masked]<mailto:[email-masked]>>, "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Atul Arora" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 19 July, 2020 20:04:40
Subject: Re: Refund issue: Case id - 1052976 Order Number: 9776037106

Hi Team,

The order 9776037106 is pending without being shipped since 5th of Apr and as per the courier the order got cancelled before it gets collected.
We request you to cancel the order and initiate the refund.

Regards
Shakeeb

________________________________
From: "Shipa Delivery Support ([email-masked]<mailto:[email-masked]>)" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Aessam" <[email-masked]<mailto:[email-masked]>>, "nali" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 24 June, 2020 22:30:13
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106

Dear team,

Please note the order was cancelled before pickup.

Best regards,

Akram Wahdan
Customer Care
[http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=02%7C01%7Cdeepak.damodaran%40landmarkgroup.com%7C6ecd116dd8204f6ac96308d84cb3e53c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637343682819223286&sdata=HhVrm31FnN%2F1AmP0Ff8W1aBwQKmFkIGKmgRXnk97wEg%3D&reserved=0>
M: 800 SHIPA
www.shipa.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=02%7C01%7Cdeepak.damodaran%40landmarkgroup.com%7C6ecd116dd8204f6ac96308d84cb3e53c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637343682819223286&sdata=HhVrm31FnN%2F1AmP0Ff8W1aBwQKmFkIGKmgRXnk97wEg%3D&reserved=0>

________________________________
From: CST000000006 Shipa Customer Customer <[email-masked]<mailto:[email-masked]>>
Sent: 24/6/2020 10:22 AM GMT+03:00
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Re: Refund issue: Case id - 1052976 Order Number: 9776037106
Hi Team,

With the refernece to the tracking number : S000826001244, as per the tracking number the tracking status is showing Sender / Receiver changed mind so if the order is still with you so please return the order to our warehouse. The order is pending since April and the customer is chasing us for his order.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 24 June, 2020 11:18:50
Subject: Refund issue: Case id - 1052976 Order Number: 9776037106

Hi Team,

Please help us to cancel the delivery and process the refund for the same.

Problem statement - Cancel the delivery - order not shipped from the warehouse

Case id - 1052976
Order Number: 9776037106
Order Created: 4/5/2020
AWB - S000826001244

Assistance required: Urgent refund for this order.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cdeepak.damodaran%40landmarkgroup.com%7C6ecd116dd8204f6ac96308d84cb3e53c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637343682819233280&sdata=hQ6HTOzJ4b8%2Bxd%2BQ7bVPh01ctg6IX9RaH0umqoIHKvk%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cdeepak.damodaran%40landmarkgroup.com%7C6ecd116dd8204f6ac96308d84cb3e53c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637343682819243271&sdata=XwuUvEThYLqk1fpgrSCpUA3AJQOkU498vYCYdMU6t3M%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com