Subject: Re: Refund approval.
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 29 Aug 2020 23:50:11 -0700 (MST)

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 30 August, 2020 11:28:38 
Subject: Refund approval. 

Hi Team 

Problem Statement: Refund approval. 

Ticket ID: 1276312 
Order Date: 04/27/2020 
Order ID: 6486554766 
Tracking ID: S001095345344 
Total Price: SAR 297 

Issue Description: The customer emailed us complaining of late refund, The customer has claimed that she returned to items from her order ( 162231557, 162231556 ) With cost of SAR 218., However, there was no RMA has been created neither AWB. 

As per the customer she did not received any return receipt, The only thing she could provide is Delivery man number: 539124277. 

We have checked with the conloc team, and the response that the items has not been returned. 

Case history: First response was on 06/10/2020, We requested the customer to provide us with Return receipt,but she had non.We have checked with conloc, on 07/22/2020. They have emailed us back on 07/22/2020. 

Customer's history: The customer has made 9 completed orders with total cost of SAR 3012.4 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards,