Subject: Re: cancellation/6494649577
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>, jessie caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, asjad hussain <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 29 Aug 2020 23:29:13 -0700 (MST)

Hi Team, 

With the reference to order number 6494649577, the order was placed in May and it was shipped in 3 consignmnet. Out of that 2 consignment has already marked as NDR and refund has also processed for the same. However, for shipment 649464957722999991 the order status is still pending and the customer is chasing us for his refund. 

We request you to look into this concern and assist us with the case as the customer is chasing us for his refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 29 August, 2020 22:35:12 
Subject: Re: cancellation/6494649577 

Hi team, 

any update? 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 24 August, 2020 11:12:16 
Subject: cancellation/6494649577 

Hi Team, 

Problem Statement:( cancellation) 
Order Date : May 28, 2020 
Order ID: 6494649577 
Tracking ID: N/A 
Assistance Required: Need Urgent cancellation 

Issue Description: The order was placed on May 28, 2020 and the status is READY_TO_SHIPPED and the customer is chasing us for the cancellation. 
kindly do the needful. 

Regards, 
Asjad.