Subject: Re: Refund approval. case ID 1385467
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ammar Asif <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 29 Aug 2020 22:45:21 -0700 (MST)

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 30 August, 2020 11:05:16 
Subject: Refund approval. case ID 1385467 

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1385467 
Order Date : 07-Aug-2020 
Order ID: 2000037978 
Tracking ID: 43813436321 

Total Price : 1025 EGP 

Issue Description: With the reference order ID 07-Aug-2020 and tracking ID 43813436321, the customer has placed his order on 07-Aug-2020. Now the customer has received incomplete order. 
he is looking for his missing item. 
162087802 - - Solid Hoodie with Long Sleeves and Pocket Detail EGP450.00 QTY 2 max 
161412537 - - Eyelet Detail Shorts in Regular Fit with Drawstring EGP180.00 QTY 3 max 
161412531 - - Full Length Leggings Regular Fit with Elasticised Waistband EGP70.00 QTY 1 max 
161412507 - - Full Length Leggings with Elasticised Waistband EGP60.00 QTY 1 max 
162087796 - - Solid Hoodie with Long Sleeves and Pocket Detail EGP150.00 QTY 1 max 
161151561 - - Cropped Mid Waist Leggings with Elasticised Waistband EGP55.00 QTY1 max 
161151615 - - Full Length Leggings with Elasticised Waistband EGP60.00 QTY 1 max 

Case history : The customer reached out to us on 14 Aug 2020 and since then the issue was pending. i escalated to WH and courier team but there were no response. 

Customer's history : the customer is with us since 8/6/20 and this is his 37th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif