Subject: [##737994##] Receipt of reply in a ticket.
From: Postaplus <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Sat, 29 Aug 2020 08:16:21 -0700 (PDT)

Dear Seeta Seeta,

A new reply received for your ticket [##737994##] - Re: Refund issue ////// 
8374318203 from Seeta Seeta.The content of the reply is as follows:
Hi Team,

Any update ?
Has the amount been transferred ?

Regards
Shakeeb
From: "Rashid Kaskar" <[email-masked]>
To: "Harish thakor" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shivani Rani" 
<[email-masked]>, "escalations dxbteam" 
<[email-masked]>, "Jessie Caparas" 
<[email-masked]>, "midhun madhu" 
<[email-masked]>, "Seeta Seeta" <[email-masked]>, 
"KWI CustomerSupport" <[email-masked]>, "lessin kumar" 
<[email-masked]>, "Shakeeb Arsalan" 
<[email-masked]>, "Reddy Prasad" 
<[email-masked]>, "anju john" <[email-masked]>, 
"Mari Muthu" <[email-masked]>
Sent: Saturday, August 15, 2020 7:33:59 PM
Subject: RE: Refund issue ////// 8374318203

HI Harish,

Please provide your approval for Refund to ECOMM customer for kD 12.660 as 
customer paid for this order and returned the items back.

Once we get your approval, we will send amount to deposit in customer bank 
account from petty cash.

Thanks

Rashid

From: Shakeeb Arsalan 
Sent: Thursday, August 13, 2020 10:56 AM
To: Reddy Prasad <[email-masked]>
Cc: Rashid Gafoor Kaskar <[email-masked]>; Fauzan Ahmad, 
Musalman <[email-masked]>; Shivani Rani 
<[email-masked]>; Escalations Dxbteam 
<[email-masked]>; Jessie Caparas 
<[email-masked]>; Midhun Madhu 
<[email-masked]>; seeta.seeta <[email-masked]>; KWI 
CustomerSupport <[email-masked]>; Harish Thakor 
<[email-masked]>; Lessin Kumar <[email-masked]>
Subject: Re: Refund issue ////// 8374318203

External email sender, please take precaution.

Hi Reddy, 

 

The customer wants refund in her bank account.

Please follow the below bank details and do the needful.

 Account Holder:   Lucy Maye Lintag
 Bank Name:         Gulf Bank
 Branch Name:     Salmiya Main
 Account Number: 95 4605 87
 IBAN/IFSC:          KW55 GULB 0000 0000 0000 0095 <> 4605 87
 Account Type:      Salary

Regards,

Shakeeb

 

From: "Reddy Prasad" <[email-masked] 
<mailto:[email-masked]>>
To: "Rashid Kaskar" <[email-masked] 
<mailto:[email-masked]>>, "Shakeeb Arsalan" <
[email-masked] <mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked] 
<mailto:[email-masked]>>, "Shivani Rani" <
[email-masked] <mailto:[email-masked]>>, "escalations 
dxbteam" <[email-masked] 
<mailto:[email-masked]>>, "Jessie Caparas" <
[email-masked] <mailto:[email-masked]>>, 
"midhun madhu" <[email-masked] 
<mailto:[email-masked]>>, "Seeta Seeta" <
[email-masked] <mailto:[email-masked]>>, "KWI 
CustomerSupport" <[email-masked] 
<mailto:[email-masked]>>, "Harish thakor" <
[email-masked] <mailto:[email-masked]>>, 
"lessin kumar" <[email-masked] 
<mailto:[email-masked]>>
Sent: Monday, August 3, 2020 4:17:51 PM
Subject: RE: Refund issue ////// 8374318203

Dear Shakeeb

Can you please confirm on below request 

Regards

Reddy Prasad

From: Rashid Gafoor Kaskar <[email-masked] 
<mailto:[email-masked]>> 
Sent: Monday, August 3, 2020 12:57 PM
To: Reddy Prasad <[email-masked] 
<mailto:[email-masked]>>; Shakeeb Arsalan <
[email-masked] <mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked] 
<mailto:[email-masked]>>; Shivani Rani <[email-masked] 
<mailto:[email-masked]>>; Escalations Dxbteam <
[email-masked] 
<mailto:[email-masked]>>; Jessie Caparas <
[email-masked] <mailto:[email-masked]>>; 
Midhun Madhu <[email-masked] 
<mailto:[email-masked]>>; Seeta Seeta <[email-masked] 
<mailto:[email-masked]>>; KWI CustomerSupport <
[email-masked] <mailto:[email-masked]>>; 
Harish Thakor <[email-masked] 
<mailto:[email-masked]>>; Lessin Kumar <
[email-masked] <mailto:[email-masked]>>
Subject: RE: Refund issue ////// 8374318203

 

Hi,

This is COD order hence we cannot do online refund.

We can either send to stores & customer can collect or else we can deposit in 
customer bank account.

If customer needs in bank account, we can arrange it in 3 working days after 
customer provides bank details.

If customer needs Cash refund in stores, we can arrange it from petty cash 
and send tomorrow to store so customer can collect by Wednesday.

Please co-ordinate with customer and update us.

Thanks

Rashid

From: Reddy Prasad 
Sent: Wednesday, July 29, 2020 8:13 PM
To: Shakeeb Arsalan <[email-masked] 
<mailto:[email-masked]>>; Rashid Gafoor Kaskar <
[email-masked] <mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked] 
<mailto:[email-masked]>>; Shivani Rani <[email-masked] 
<mailto:[email-masked]>>; Escalations Dxbteam <
[email-masked] 
<mailto:[email-masked]>>; Jessie Caparas <
[email-masked] <mailto:[email-masked]>>; 
Midhun Madhu <[email-masked] 
<mailto:[email-masked]>>; Seeta Seeta <[email-masked] 
<mailto:[email-masked]>>; KWI CustomerSupport <
[email-masked] <mailto:[email-masked]>>; 
Harish Thakor <[email-masked] 
<mailto:[email-masked]>>
Subject: RE: Refund issue ////// 8374318203

Dear Rashid

If money is received and order is not delivered can we do refund and close 
the issue.

Regards

Reddy Prasad

From: Shakeeb Arsalan <[email-masked] 
<mailto:[email-masked]>> 
Sent: Wednesday, July 29, 2020 6:47 PM
To: Rashid Gafoor Kaskar <[email-masked] 
<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked] 
<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <
[email-masked] <mailto:[email-masked]>>; Shivani 
Rani <[email-masked] <mailto:[email-masked]>>; 
Escalations Dxbteam <[email-masked] 
<mailto:[email-masked]>>; Jessie Caparas <
[email-masked] <mailto:[email-masked]>>; 
Midhun Madhu <[email-masked] 
<mailto:[email-masked]>>; Seeta Seeta <[email-masked] 
<mailto:[email-masked]>>; KWI CustomerSupport <
[email-masked] <mailto:[email-masked]>>; 
Harish Thakor <[email-masked] 
<mailto:[email-masked]>>
Subject: Re: Refund issue ////// 8374318203

External email sender, please take precaution.

Any update ?

From: "Shakeeb Arsalan" <[email-masked] 
<mailto:[email-masked]>>
To: "Rashid Kaskar" <[email-masked] 
<mailto:[email-masked]>>
Cc: "Reddy Prasad" <[email-masked] 
<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <
[email-masked] <mailto:[email-masked]>>, "Shivani 
Rani" <[email-masked] <mailto:[email-masked]>>, 
"escalations dxbteam" <[email-masked] 
<mailto:[email-masked]>>, "Jessie Caparas" <
[email-masked] <mailto:[email-masked]>>, 
"midhun madhu" <[email-masked] 
<mailto:[email-masked]>>, "Seeta Seeta" <
[email-masked] <mailto:[email-masked]>>, "KWI 
CustomerSupport" <[email-masked] 
<mailto:[email-masked]>>, "Harish thakor" <
[email-masked] <mailto:[email-masked]>>
Sent: Sunday, 26 July, 2020 19:44:34
Subject: Re: Refund issue ////// 8374318203

Hi Team,

 Please assist in getting the customer refunded ASAP

From: "Rashid Kaskar" <[email-masked] 
<mailto:[email-masked]>>
To: "Reddy Prasad" <[email-masked] 
<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked] 
<mailto:[email-masked]>>, "Shakeeb Arsalan" <
[email-masked] <mailto:[email-masked]>>, "Shivani 
Rani" <[email-masked] <mailto:[email-masked]>>, 
"escalations dxbteam" <[email-masked] 
<mailto:[email-masked]>>, "Jessie Caparas" <
[email-masked] <mailto:[email-masked]>>, 
"midhun madhu" <[email-masked] 
<mailto:[email-masked]>>, "Seeta Seeta" <
[email-masked] <mailto:[email-masked]>>, "KWI 
CustomerSupport" <[email-masked] 
<mailto:[email-masked]>>, "Harish thakor" <
[email-masked] <mailto:[email-masked]>>
Sent: Wednesday, 22 July, 2020 12:36:00
Subject: RE: Refund issue ////// 8374318203

 

Hi,

The amount was deposited to our account on 7th April 2020 

Thanks

Rashid

From: Reddy Prasad 
Sent: Monday, July 20, 2020 10:05 AM
To: Rashid Gafoor Kaskar <[email-masked] 
<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked] 
<mailto:[email-masked]>>; Shakeeb Arsalan <
[email-masked] <mailto:[email-masked]>>; Shivani 
Rani <[email-masked] <mailto:[email-masked]>>; 
Escalations Dxbteam <[email-masked] 
<mailto:[email-masked]>>; Jessie Caparas <
[email-masked] <mailto:[email-masked]>>; 
Midhun Madhu <[email-masked] 
<mailto:[email-masked]>>; Seeta Seeta <[email-masked] 
<mailto:[email-masked]>>; [email-masked] 
<mailto:[email-masked]>
Subject: RE: Refund issue ////// 8374318203

Dear Rashid

Please check if we have received money for this order. 

Regards

Reddy Prasad

From: Seeta Seeta <[email-masked] <mailto:[email-masked]>>
Sent: Monday, July 20, 2020 9:41 AM
To: [email-masked] 
<mailto:[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked] 
<mailto:[email-masked]>>; Shakeeb Arsalan <
[email-masked] <mailto:[email-masked]>>; Shivani 
Rani <[email-masked] <mailto:[email-masked]>>; 
Escalations Dxbteam <[email-masked] 
<mailto:[email-masked]>>; Jessie Caparas <
[email-masked] <mailto:[email-masked]>>; 
Midhun Madhu <[email-masked] 
<mailto:[email-masked]>>; Reddy Prasad <
[email-masked] <mailto:[email-masked]>>
Subject: Re: Refund issue ////// 8374318203
Importance: High

External email sender, please take precaution.

Hi Team,

With reference to the order number 8374318203, the customer placed the order 
for cash on delivery mode and the customer is claiming that he received a link 
in the msg from postaplus team to pay for his order. 

So now the order is marked as not delivered and the customer already paid for 
his order. In the attachment, the proof is also mentioned which the customer 
provided us. The amount which the customer paid is KWD12.66.

Could you please check this case and let us know whether you have receive the 
amount or not.

 

Thanks & Regards,
 Seeta Kunwar

From: "Shivani Rani" <[email-masked] 
<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked] <mailto:[email-masked]>
>, "Fauzan Ahmad, Musalman" <[email-masked] 
<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked] 
<mailto:[email-masked]>>
Sent: Sunday, 19 July, 2020 20:48:44
Subject: Re: Refund issue ////// 8374318203

Hi Team,

Kindly check and advice.

Regards,

Shivani

From: "Shivani Rani" <[email-masked] 
<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked] <mailto:[email-masked]>
>, "Fauzan Ahmad, Musalman" <[email-masked] 
<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked] 
<mailto:[email-masked]>>
Sent: Tuesday, July 14, 2020 6:09:40 PM
Subject: Refund issue ////// 8374318203

Hi Team,

 Ticket number: 1227845
 Problem Statement: Refund issue
 Order Date : Mar 26, 2020
 Order ID: 8374318203
 Tracking ID: 100040919616
 Assistance Required: Need urgent refund

 Issue Description: The customer reported she got the link from postaplus to 
pay the online as she placed an order as COD.

 She already paid the amount to the postsplus and then her order returned back 
to warehouse and we have already escalated this case to postaplus team but did 
not get any response.

We request you to please check and advise.

 Thank you for your help!

 Regards,
 Shivani

This e-mail message (which includes attachment/s thereto, if any, and the 
information therein), is legally privileged, proprietary, strictly confidential 
and exempt from disclosure, which is not waived or lost by mis-transmission or 
error. If you are not the original intended recipient of this message, it may 
be unlawful and illegal for you to read, print, retain, copy, disseminate, 
disclose or otherwise use this message, or take any action in reliance on it, 
and the same is prohibited and forbidden. If you have received this email in 
error, please notify the sender immediately by return reply and delete the 
message from your system without printing or making a copy. Neither the sender 
nor we are liable for any loss or damage as a result of this message, or for 
any delay, interception, corruption, virus, error, omission, improper or 
incomplete transmission thereof. www.landmarkgroup.com 
<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CRashid.Kaskar%40landmarkgroup.com%7C99df0a95d1704062800608d83f5e5e42%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637329021833315306&sdata=t3Ve2IHfMn1Sdo1MquFUy25A1ThOhMUeqnA3zYXD26s%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the 
information therein), is legally privileged, proprietary, strictly confidential 
and exempt from disclosure, which is not waived or lost by mis-transmission or 
error. If you are not the original intended recipient of this message, it may 
be unlawful and illegal for you to read, print, retain, copy, disseminate, 
disclose or otherwise use this message, or take any action in reliance on it, 
and the same is prohibited and forbidden. If you have received this email in 
error, please notify the sender immediately by return reply and delete the 
message from your system without printing or making a copy. Neither the sender 
nor we are liable for any loss or damage as a result of this message, or for 
any delay, interception, corruption, virus, error, omission, improper or 
incomplete transmission thereof.www.landmarkgroup.com 
<http://www.landmarkgroup.com>

 This e-mail message (which includes attachment/s thereto, if any, and the 
information therein), is legally privileged, proprietary, strictly confidential 
and exempt from disclosure, which is not waived or lost by mis-transmission or 
error. If you are not the original intended recipient of this message, it may 
be unlawful and illegal for you to read, print, retain, copy, disseminate, 
disclose or otherwise use this message, or take any action in reliance on it, 
and the same is prohibited and forbidden. If you have received this email in 
error, please notify the sender immediately by return reply and delete the 
message from your system without printing or making a copy. Neither the sender 
nor we are liable for any loss or damage as a result of this message, or for 
any delay, interception, corruption, virus, error, omission, improper or 
incomplete transmission thereof. www.landmarkgroup.com

View ticket <https://desk.zoho.com/portal/postaplus/ticket/737994>
 Reply to this email if you have any questions or clarifications.
Regards,
Postaplus Support Team.