Subject: RE: Refund Approval #6474276173
From: Jessie Caparas <[email-masked]>
To: Ksaconloc Returns <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, Mohammad Ayaz <[email-masked]>
Date: Sat, 29 Aug 2020 07:09:13 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

The below item received is wrong.

From: Ksaconloc Returns <[email-masked]>
Sent: Saturday, August 29, 2020 10:13 AM
To: Fauzan Ahmad . Musalman <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Hafizullah Lsm <[email-masked]>; Mohammad Ayaz <[email-masked]>
Subject: RE: Refund Approval #6474276173

Dear Fauzan /Jessie
Greetings

Please note that we received this Order 6474276173 under this AWB 45952522070 With this Item 162307083

Because of invalid item we can't able to process this Order

Regards,
Conloc Returns
Ext - 4647

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 28, 2020 6:08 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval #6474276173
Importance: High

External email sender, please take precaution.
Hi Team,

any update on below case.

Regards,
Fauzan

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Mohammed Awad MohammedGaily" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 10 August, 2020 22:28:25
Subject: RE: Refund Approval #6474276173

@Ksaconloc Returns<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]>

Please check if we have received item ID 162414002

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

If there is no revert tomorrow - let me know.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 9, 2020 8:26 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval #6474276173
Importance: High

External email sender, please take precaution.
Hi Team

Problem Statement: Refund approval.

Ticket ID: 958255
Order Date:  Mar 29, 2020
Order ID: 6474276173
Return Tracking ID: 45952522070
RMA: 23790734
Total Price: SAR158.44

Issue Description: Customer has returned one item and it has been delivered to Conloc. But till now the refund not processed.

Case history: Customer reach out to us on 8 May 2020. That he returned the item and not get the refund. We have added the details to manual refund sheet and ten escalated to Conloc to process the RMA. but no action has been taken

Customer's history: Customer is with us since 2018 and has 11 completed order.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Fauzan
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