Subject: RE: 6481725979 // Refund issue
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>
Date: Sat, 29 Aug 2020 07:03:45 +0000

@Seeta Seeta<mailto:[email-masked]>

It says manually refunded by payfort already.

From: Seeta Seeta <[email-masked]>
Sent: Friday, August 28, 2020 5:23 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>
Subject: Re: 6481725979 // Refund issue

External email sender, please take precaution.
Hi Team,

With reference to the order number 6481725979, the order is marked as NDR but the refund is getting rejected and Jira team is also working on this case. However, we have not received any solution till now.

We request you to check and assist us in the case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 28, 2020 6:24:42 PM
Subject: 6481725979 // Refund issue

Hi Team,

Problem statment; Refund rejection issue
Order ID; 6481725979
Assistance Required; Need to investigate the issue and share POR

Please note that the refund has been processed according to the Hibris, but the customer is claiming he did not receive the refund, so and jira team is saying Payfort is still wokring on the orders that were rejected before June 22nd. I’ll update in cscockpit once they confirm.

so please check the issue and share the Proof of Refund.

Regards
Ataullah

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