Subject: RE: Refund not processed - Ticket ID 1330691
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 29 Aug 2020 06:15:43 +0000

@Seeta Seeta<mailto:[email-masked]>

Go ahead and raise a JIRA to refund:

From: Seeta Seeta <[email-masked]>
Sent: Thursday, August 27, 2020 4:50 PM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund not processed - Ticket ID 1330691

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 27 August, 2020 16:00:28
Subject: Refund not processed - Ticket ID 1330691

Dear Team,

Kindly request for the approval for the refund, as the refund is pending since Aug 11.

Problem Statement: Refund Not Processed
Order Date : July 22, 2020
Order ID: 6210733247
Return Tracking ID: 46069363745
RMA: 24038118
Assistance Required: Approval for the refund

Issue Description: The returned items were collected and returned back to WH on Aug 11. Attached is the confirmation from the Aramex. Escalated to WH but no response. The customer is with us since Nov 2019 and has completed 25 transactions with us.

Kindly assist.

Regards,
Nikhil.

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