Subject: RE: Refund Not Processed//6212062938
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ali Atef <[email-masked]>
Date: Sat, 29 Aug 2020 06:13:45 +0000

@Seeta Seeta<mailto:[email-masked]>

Go ahead raise a JIRA to refund.

From: Seeta Seeta <[email-masked]>
Sent: Thursday, August 27, 2020 4:36 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ali Atef <[email-masked]>
Subject: Re: Refund Not Processed//6212062938

External email sender, please take precaution.
Hi Team,

With reference to the order number 6212062938, the customer raised a return request for 9 items and as per the return tracking number 46070726391 the item has been already delivered to our warehouse on 18th Aug. However, till now the refund has not processed yet and the customer is constantly chasing us for his refund.

The agent has also contacted the conloc team but we didn't received any update from them. We request you to kindly look into this case and assist us.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 27 August, 2020 17:01:19
Subject: Refund Not Processed

Problem Statement: Refund Not Processed

Order Date: Jul 28, 2020
Order number: 6212062938
Return Tracking ID: 46070726391
Pickup reference : H098EFD
RMA: 24028178
Total Price of the return items : SAR 827

Assistance Required: Need Approval for refund

Issue Description: The Customer created a return request on
8/7/20 but when I track the shipment by the following tracking ID (46070726391) so it is Delivered DLVD

Case History: The customer reached out to us on Aug 18, 2020, for the follow up for the refund.

Customer's History: The customer has placed his 4th order with us.

Thanks & Regards,
Abdulqader

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