Subject: Re: KNET ON_VALIDATION_CANCELLED // 1430747 // 8399856448
From: Seeta Seeta <[email-masked]>
To: Lessin Kumar <[email-masked]>, [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, escalations dxbteam <[email-masked]>, Harish Thakor <[email-masked]>, [email-masked]
Date: Fri, 28 Aug 2020 03:32:35 -0700 (MST)

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, August 28, 2020 2:35:15 PM 
Subject: KNET ON_VALIDATION_CANCELLED // 1430747 // 8399856448 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date : Aug 28, 2020 
ticket id : 03537009 
Order ID: [ callto:8399556174 | 8399856448 ] 
Total Price: KWD21.10 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions but the customer is demanding refund so we request to check this your priority basis 

Best Regards 
Ala Aldin