Subject: Re: request for refund approval//6487836435
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 27 Aug 2020 05:42:14 -0700 (MST)

Hi Team, 

Could you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 27 August, 2020 16:18:29 
Subject: request for refund approval 

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 1104044 

Order Date: May 1, 2020 

Order ID: [ callto:6484283463 | 6487836435 ] 

Tracking ID: 45947525186 

Total Price: SAR122.00 

Issue Description : The order was placed on ​ May 1, 2020 , 2020 and delivered to customer on ​ May 7, 2020 . But customer claiming that he has not received the item ( 162127569 - - Embossed Metallic Floor Lantern - 21x20x114 cms (SAR122.00) ) as per hybris the all item has been shipped and delivered from our side. 

Case history : Customer reach out to us on 28 May 2020 , that there is one item is missing from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund. 

Customer's history : Customer is with us since March 2019 and has 41 completed orders. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help. 

Regards, 

Ezzaldeen