Subject: RE: refund issue 6484117502
From: Malik Ismail <[email-masked]>
To: seeta.seeta <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Thu, 27 Aug 2020 12:34:04 +0000

Hi Seeta,

The processed by Al Rajhi bank on 19-08-2020 , will take 7 – 14 days

Regards,
Malik
From: Seeta Seeta <[email-masked]>
Sent: Thursday, August 27, 2020 2:25 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: refund issue 6484117502
Importance: High

External email sender, please take precaution.
Hi Mahmoud,

Hope you are doing well!

We really need your assistance in the below case, the case is pending with us since long time.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Mohmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 26 July, 2020 19:29:16
Subject: Re: refund issue 6484117502

Hi Mahmoud,
Need your advise on this case.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 17 July, 2020 15:17:55
Subject: Re: refund issue 6484117502

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 9 July, 2020 11:08:36
Subject: refund issue

Hi Team,

Problem statement; refund issue
Order ID; 6484117502
Assistance required; Need to confirm from finance team

As per Hybris the refund has been done on 6/15/20, but the customer is claiming he did not receive the amount, moreover the payfort refund status shows refund failed,
So kindly do the needful ASAP.

Regards
Ataullah

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