Subject: RE: Partial cancellation of order failed 8397886493
From: "Vijay mandal (TCS)" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, LMG OMS <[email-masked]>, Sankar T <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Niren Dsouza <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 27 Aug 2020 11:35:57 +0000

Hi Jessie,

Cust order no. 8397886493
Item no. 161160586

This Item has already been cancelled in OMS as part of Change In Price/Tax SOP.

Hi @Sankar T<mailto:[email-masked]> ,
Request your assistance in making it cancelled in Hybris and initiating the refund.

Thanks & regards,

Vijay Mandal
LMG-OMS Support Executive
+91 7003673057
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Thursday, August 27, 2020 12:46 PM
To: Shakeeb Arsalan <[email-masked]>; LMG OMS <[email-masked]>; Vijay mandal (TCS) <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Niren Dsouza <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Partial cancellation of order failed 8397886493
Importance: High

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

Kindly help with the below concern. We are unable to cancel item ID 161160586
INC0836242

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 26, 2020 6:58 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Partial cancellation of order failed 8397886493

External email sender, please take precaution.
Hi jessie

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 25, 2020 5:57:13 PM
Subject: Partial cancellation of order failed

Hi.
Please find the cust details for a partial order cancellation as part of the order was not delivered.
Cust ordered a total of 7 items out of which 2 had already been canceled.
3rd item was not delivered, when i tried to cancel the order on HYBRIS....operation failed.
Kindly process the manual cancellation of the same in order for refund to go through.

Ticket no.1418461
Cust order no. 8397886493
Item no. 161160586

Thanks
Niren

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