Subject: RE: Refund Approval #8377623927
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 27 Aug 2020 10:45:17 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Please find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, August 27, 2020 11:43 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Approval #8377623927
Importance: High

External email sender, please take precaution.
Hi Team

Problem Statement: Refund approval.
Ema
Ticket ID: 884915
Order Date:  Apr 14, 2020
Order ID: 8377623927 (BABYSHOP)
Tracking ID: 100041404856
Total Price: KWD20.90

Issue Description:  Customer placed order for 13 items but as per the customer she has only received 12 items, Under the consignment details we can see that all 13 items has been shipped/Delivered from our side.

The missing item is 154148334 - - Juniors Well-being Play Mat (KWD20.90)

Case history: Customer reach out to us on 4 May that he has not received one item (154148334 - - Juniors Well-being Play Mat). we have escalated to PostaPlus if there have delivered the all shipment or not but we have not got any response also we have added the order on Kuwait missing item sheet and no action has been taken. and customer is chasing us for refund.

Customer's history:  Customer is with us since 2020 and this is his second order.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Fauzan

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Subject: RE: Refund Approval #8377623927
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 27 Aug 2020 10:15:31 +0000

Ok, process refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6122a048697a4985912108d84a7220f3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637341201330235528&sdata=8acN5ZVWAvQBsnfddEEvA6ViJ8T573mfpZa3lOz9PHc%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6122a048697a4985912108d84a7220f3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637341201330245510&sdata=D9iu0IFxdctQpOb4K4Eg7kEMWKIUSh789WbmQn2vFqk%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Thursday, August 27, 2020 1:55 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund Approval #8377623927
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below?

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 27, 2020 11:43 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval #8377623927
Importance: High

External email sender, please take precaution.

Hi Team

Problem Statement: Refund approval.
Ema
Ticket ID: 884915
Order Date:  Apr 14, 2020
Order ID: 8377623927 (BABYSHOP)
Tracking ID: 100041404856
Total Price: KWD20.90

Issue Description:  Customer placed order for 13 items but as per the customer she has only received 12 items, Under the consignment details we can see that all 13 items has been shipped/Delivered from our side.

The missing item is 154148334 - - Juniors Well-being Play Mat (KWD20.90)

Case history: Customer reach out to us on 4 May that he has not received one item (154148334 - - Juniors Well-being Play Mat). we have escalated to PostaPlus if there have delivered the all shipment or not but we have not got any response also we have added the order on Kuwait missing item sheet and no action has been taken. and customer is chasing us for refund.

Customer's history:  Customer is with us since 2020 and this is his second order.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Fauzan