Subject: Re: Missing Item(6483069076)
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 27 Aug 2020 03:41:45 -0700 (MST)

Hi Team, 

With reference to order number 6483069076, the customer placed the order for 9 items and as per hybris all items has been delivered to the customer. However, the customer is claiming that she didn't received 1 item which is 162056755 - - Juniors Sophia Side Bassinet SAR 569. 

I have already escalated the case to warehouse team but didn't received any update from them. This was customer's 1 order with us. 

I request you to take a look into this case and provide us the refund approval. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "ArishLaila" <[email-masked]>, "Suvadeep Saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 27 July, 2020 13:32:16 
Subject: Re: Missing Item(6483069076) 

Hi Team, 

With reference to the order number 6483069076, the customer placed the order for 9 items and as per hybris all items have been delivered to the customer under tracking number S000953328400 - 45944287631. 

Now the customer contacted us informing that he did not receive 1 item which is 162056755 - - Juniors Sophia Side Bassinet SAR 569. So we request you to check this concern and assist us with the case. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

من: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad، Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
المُرسل: الإثنين 27 يوليو، 2020 12:15:45 م 
الموضوع: Missing Item(6483069076) 

Hi Team, 

Problem Statement: Missing items 
Order Date : Apr 17, 2020 
Order ID: 6483069076 
Tracking ID: S000953328400 
Assistance Required: Need missing item 
Issue Description: Customer placed order for 09 items but as per the customer he/she has only received 08 items, Under the consignment details we can see that all 09 items has been shipped/Delivered from our side. 

The missing item is 162056755 - - Juniors Sophia Side Bassinet and the cost of the item is SAR 569.00 

Regards, 
Abhishek Borgaonkar