Subject: Refund Approval #8377623927
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 27 Aug 2020 00:42:51 -0700 (MST)

Hi Team 

Problem Statement: Refund approval. 
Ema 
Ticket ID: 884915 
Order Date: Apr 14, 2020 
Order ID: 8377623927 (BABYSHOP) 
Tracking ID: 100041404856 
Total Price: KWD20.90 

Issue Description : Customer placed order for 13 items but as per the customer she has only received 12 items, Under the consignment details we can see that all 13 items has been shipped/Delivered from our side. 

The missing item is 154148334 - - Juniors Well-being Play Mat (KWD20.90) 

Case history : Customer reach out to us on 4 May that he has not received one item ( 154148334 - - Juniors Well-being Play Mat ). we have escalated to PostaPlus if there have delivered the all shipment or not but we have not got any response also we have added the order on Kuwait missing item sheet and no action has been taken. and customer is chasing us for refund. 

Customer's history : Customer is with us since 2020 and this is his second order. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help. 

Regards, 
Fauzan