Subject: RE: C&C order to be cancelled #9793290136
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Abhishek Sisodia <[email-masked]>
Date: Thu, 27 Aug 2020 07:22:40 +0000

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

Order is nowhere to be found – LIT.

Please do the needful if we can mark it as not picked INC0836257

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, August 26, 2020 11:00 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Abhishek Sisodia <[email-masked]>
Subject: Fwd: C&C order to be cancelled #9793290136
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order number 9793290136, the order was placed on 20th July and till now on the hybris the order status is In Progress.  We have already escalated the case to the warehouse and they have informed us that the order was already shipped from the warehouse on 20th July.

The store team has also confirmed that they didn't receive the order. Now the customer is very angry and frustrated due to the delay. I request you to check this case on priority basis and let us know what action do we have to take in this case now.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Jainul Ameer Mohammed Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Ritesh Sharma" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Bsu Wml" <[email-masked]<mailto:[email-masked]>>, "Atul Arora" <[email-masked]<mailto:[email-masked]>>, "Sachin Maheshwari" <[email-masked]<mailto:[email-masked]>>, "Mohd Rafeeq" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 20, 2020 9:05:24 PM
Subject: RE: C&C order to be cancelled #9793290136

Hi Ritesh

The store didn’t receive below mentioned order yet..

Best Regards !!!

From: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 20, 2020 6:40 PM
To: Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Mohd Rafeeq <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C order to be cancelled #9793290136

Hi Hussain,
Can you check with CP Deerfields Store manager on this order#9793290136 ?

--
Thanks and Regards,
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7C7eb40b11ba1c4ca82bca08d8498dba40%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637340220366771398&sdata=7Jo8MANTRvvQODulRU2LtppGUjujy47oufhTdU7J8GU%3D&reserved=0>

From: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 20, 2020 6:34 PM
To: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C order to be cancelled #9793290136

Hi Ritesh,

This order we have shipped on Dated 20-July-2020. We do not have the shipment at our warehouse.

Thanks & Regards,
Deepak Damodaran

From: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 20, 2020 6:25 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C order to be cancelled #9793290136

Hi @Deepak<mailto:[email-masked]>,
Is the order still in Conloc?

--
Thanks and Regards,
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7C7eb40b11ba1c4ca82bca08d8498dba40%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637340220366781358&sdata=9PMQSuxnL%2F%2BwTwHHKub9EKsLezpQHiguVkNAYFqweVU%3D&reserved=0>

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 20, 2020 6:22 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C order to be cancelled #9793290136

Adding in @Ritesh Sharma<mailto:[email-masked]> , @Atul Arora<mailto:[email-masked]>, to check in CP Deerfields store on the Order Status & updates.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7C7eb40b11ba1c4ca82bca08d8498dba40%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637340220366781358&sdata=oh0RSmL2Jl%2FcHXNAfXj%2Fg3lw1TnDImeHwxMquyKLCeA%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7C7eb40b11ba1c4ca82bca08d8498dba40%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637340220366781358&sdata=xBBz1vsqKuz8GLbW5k8TMTFkiWmRS%2FY7IBdl23460CU%3D&reserved=0>

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 19, 2020 4:38 PM
To: Bsu Wml <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>
Cc: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: C&C order to be cancelled #9793290136
Importance: High

External email sender, please take precaution.
Hi Team,

​
Problem Statement: Late Shipment

Order Date: Jul 20, 2020
Order ID: 9793290136
Tracking ID: 979329013699990001
Store Code: Babyshop21032

Assistance Required: Need Urgent cancellation as per customer request.

Issue Description: Till now the order has not been shipped from the warehouse. Please cancel the order as customer don't want the order anymore.

Thanks for your assistance.

Regards,
Fauzan
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com