Subject: RE: Refund approval #6488062189
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 27 Aug 2020 06:26:56 +0000

Hi Fauzan,

Go ahead with the refund.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, August 26, 2020 6:17 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval #6488062189
Importance: High

External email sender, please take precaution.
Hi Team

Problem Statement: Refund approval.

Ticket ID: 1069686
Order Date:  May 2, 2020
Order ID: 6488062189 (Max)
Tracking ID: S001176835713
Total Price: SAR109

Issue Description: Customer placed order for 13 items but as per the customer she has only received 10 items, Under the consignment details we can see that all 13 items has been shipped/Delivered from our side.
The missing item are:
162319570 - - Long Sleeves Shirt with Bow Applique and Striped Shorts (SAR57.00)
162335062 - - Printed Button-Down Shirt with Mandarin Collar and Long Sleeves (SAR50.00)
162302683 - - Floral Print Boyshorts with Lace Detail (SAR12.00)

Case history: Customer reached out to us on 20 May that he has not recived 3 items. We have escalated to warehouse and warehouse has updated us the all items has been dispatched and handover to  Shipa team.

Customer's history: Customer is with us since 2018 and has around 10 completed order with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.
​
​Thank you for your help.

Regards,
Fauzan
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com