Subject: RE: Refund approval # 8377371293
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ali Atef <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 27 Aug 2020 06:11:43 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, August 26, 2020 1:59 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ali Atef <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval # 8377371293
Importance: High

External email sender, please take precaution.
Hi Team

Problem Statement: Refund approval.

Ticket ID: 877624
Order Date:  Apr 12, 2020
Order ID: 8377371293  (Babyshop)
Tracking ID: 100041370055
Total Price: KWD29.73

Issue Description:  The order was placed on Apr 12, 2020 and delivered on 03 May, 2020. but customer claiming that he has not received the item (162032142 - - Juniors Tanveer Bassinet). As per hybris the all 15 items has been shipped and delivered to customer.

Case history: Customer reached out to us on 3 May 2020. that he has not received the item (162032142 - - Juniors Tanveer Bassinet), we have added the details to Kuwait missing item sheet and escalated to warehouse as well but we have not got any update from warehouse. We have confirmed with customer if he received the item on 7 Aug 2020. and he updated us that still not received it.

Customer's history: This is the first order of customer with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Fauzan
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Subject: RE: Refund approval # 8377371293
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 27 Aug 2020 05:09:40 +0000

Pls process

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C45680dbe764c40b54f8f08d84a476718%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637341017814325491&sdata=duuFEwHus%2FOO9qtGJY6cgU4nNNFHf1gLWseickqhVwQ%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C45680dbe764c40b54f8f08d84a476718%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637341017814335488&sdata=WQ%2F03y6BBVmCs32P%2Bko3OjwydWAJHabHsAfUK8G4ZRo%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, August 26, 2020 2:15 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval # 8377371293
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Can you please advise if we can refund the below missing item?

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 26, 2020 1:59 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ali Atef <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval # 8377371293
Importance: High

External email sender, please take precaution.

Hi Team

Problem Statement: Refund approval.

Ticket ID: 877624

Order Date:  Apr 12, 2020

Order ID: 8377371293  (Babyshop)

Tracking ID: 100041370055

Total Price: KWD29.73

Issue Description:  The order was placed on Apr 12, 2020 and delivered on 03 May, 2020. but customer claiming that he has not received the item (162032142 - - Juniors Tanveer Bassinet). As per hybris the all 15 items has been shipped and delivered to customer.

Case history: Customer reached out to us on 3 May 2020. that he has not received the item (162032142 - - Juniors Tanveer Bassinet), we have added the details to Kuwait missing item sheet and escalated to warehouse as well but we have not got any update from warehouse. We have confirmed with customer if he received the item on 7 Aug 2020. and he updated us that still not received it.

Customer's history: This is the first order of customer with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,

Fauzan