Subject: RE: Refund approval./ 6490882400
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 27 Aug 2020 02:21:04 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, August 22, 2020 2:44 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval./ 6490882400

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 20, 2020 3:47:40 PM
Subject: Refund approval./ 6490882400

Hi Team

Problem Statement : Refund approval.

Ticket id :  1078447

Order Date :  11/5/2020
Order ID:  6490882400
Tracking ID :  FP05121000748
Total Price :  SAR250.00
Concept : BABYSHOP

Issue Description : The Customer placed the order on 11/5/2020    and it is pending since then, On  5/15/20   the order was marked as  delivered , However  the customer is claiming that  he has not received the order.
Case history : The customer reached out to us  three months ago and since then the issue was  escalated to the courier team many times but we got no response from them.

Customer's history : the customer is with us since  5/11/20   and this is his first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
Asjad.

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Subject: RE: Refund approval./ 6490882400
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>, Mohammad Ayaz <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 25 Aug 2020 14:39:44 +0000

Ok, process

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C65029a5f7800412457d808d84904b53a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637339631855269609&sdata=GH4vqr0IDw%2FAN1i7BrK1ePlqO6eWBJgXAULqqso02gM%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C65029a5f7800412457d808d84904b53a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637339631855269609&sdata=ZlqDTyYhmuJ1v3LKcbsJidBu%2B94Ffz7h1%2BKZzWGoorU%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 22, 2020 4:14 PM
To: Sachin Maheshwari <[email-masked]>; Mohammad Ayaz <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval./ 6490882400
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below.

No POD was provided from courier team.

FYI @Mohammad Ayaz<mailto:[email-masked]> @Ramesh Gottimukkala<mailto:[email-masked]>

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 22, 2020 2:44 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval./ 6490882400

External email sender, please take precaution.

Hi Team

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 20, 2020 3:47:40 PM
Subject: Refund approval./ 6490882400

Hi Team

Problem Statement : Refund approval.

Ticket id :  1078447

Order Date :  11/5/2020

Order ID:  6490882400

Tracking ID :  FP05121000748

Total Price :  SAR250.00

Concept : BABYSHOP

Issue Description : The Customer placed the order on 11/5/2020    and it is pending since then, On  5/15/20   the order was marked as  delivered , However  the customer is claiming that  he has not received the order.

Case history : The customer reached out to us  three months ago and since then the issue was  escalated to the courier team many times but we got no response from them.

Customer's history : the customer is with us since  5/11/20   and this is his first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards

Asjad.