Subject: RE: Voided shipment / Refund approval./ 8378606756
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 27 Aug 2020 02:13:52 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, August 23, 2020 5:13 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Voided shipment / Refund approval./ 8378606756

External email sender, please take precaution.
Hi Jessie,

Any update ?

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 28, 2020 10:19:42 PM
Subject: RE: Voided shipment / Refund approval./ 8378606756

Hi Shakeeb,

Will revert tomorrow on this.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 28, 2020 8:08 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Voided shipment / Refund approval./ 8378606756

External email sender, please take precaution.
Hi jessie,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 28 July, 2020 20:41:32
Subject: Refund approval./ 8378606756

Hi Team

Problem Statement : Refund approval.

Ticket id : 859563

Order Date :  Apr 18, 2020
Order ID:  8378606756
Tracking ID : 100041460230

Total Price : KWD36.35

Issue Description : The Customer placed the order on  Apr 18, 2020  and it is pending since then,  and the tracking id is invalid.
Case history : The customer reached out to us on 1 May 2020   and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : the customer is with us since  4/18/20   and this is his first order order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards.
Asjad.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Voided shipment / Refund approval./ 8378606756
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 25 Aug 2020 13:15:58 +0000

Ok, process

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0c68b13187e3464747ae08d848f9018a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637339581593962675&sdata=EkRYGfRAAT%2BnDspiATF9Gr%2F%2BBv8VbFWRgga2AiosER4%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0c68b13187e3464747ae08d848f9018a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637339581593972672&sdata=NDZh3Gsotpk5WGNWBsuhYzE7MKO15QLBEZPQUoFtO2M%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Monday, August 24, 2020 12:22 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Voided shipment / Refund approval./ 8378606756
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below order.

It wasn’t handed over to 3pl and no revert from WH either.

Amount to be refunded is KWD 21.85 and this is the customer’s first order with us.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 23, 2020 5:13 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Voided shipment / Refund approval./ 8378606756

External email sender, please take precaution.

Hi Jessie,

Any update ?

  _____

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 28, 2020 10:19:42 PM
Subject: RE: Voided shipment / Refund approval./ 8378606756

Hi Shakeeb,

Will revert tomorrow on this.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 28, 2020 8:08 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Voided shipment / Refund approval./ 8378606756

External email sender, please take precaution.

Hi jessie,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 28 July, 2020 20:41:32
Subject: Refund approval./ 8378606756

Hi Team

Problem Statement : Refund approval.

Ticket id : 859563

Order Date :  Apr 18, 2020

Order ID:  8378606756

Tracking ID : 100041460230

Total Price : KWD36.35

Issue Description : The Customer placed the order on  Apr 18, 2020  and it is pending since then,  and the tracking id is invalid.

Case history : The customer reached out to us on 1 May 2020   and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : the customer is with us since  4/18/20   and this is his first order order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards.

Asjad.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0c68b13187e3464747ae08d848f9018a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637339581593982668&sdata=mowj8Ndkq20gi7OtlNMDZO4x73iqLzT027ABjb71JRk%3D&reserved=0>

Subject: RE: Voided shipment / Refund approval./ 8378606756
From: Hamza Hafeez <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Lelani Uypala" <[email-masked]>
Date: Mon, 24 Aug 2020 08:35:29 +0000

Hi Jessie,

Please go ahead with the refund.

Regards,

Hamza Hafeez

Customer Support / e-Commerce Executive

  +971 4 517 3209

   +971 50 483 9600

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C2f8fb0f1b4eb4695548d08d84808a866%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637338549312363222&sdata=CHI3Gu3h4vhgSDlyBt47x%2Fldfbby6kwR0YOmZ8JQaBc%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Monday, August 24, 2020 12:23 PM
To: Hamza Hafeez <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Voided shipment / Refund approval./ 8378606756
Importance: High

@Hamza Hafeez<mailto:[email-masked]>

Please advise if we can refund the below order.

It wasn’t handed over to 3pl and no revert from WH either.

Amount to be refunded is KWD 3 and this is the customer’s first order with us.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 23, 2020 5:13 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Voided shipment / Refund approval./ 8378606756

External email sender, please take precaution.

Hi Jessie,

Any update ?

  _____

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 28, 2020 10:19:42 PM
Subject: RE: Voided shipment / Refund approval./ 8378606756

Hi Shakeeb,

Will revert tomorrow on this.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 28, 2020 8:08 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Voided shipment / Refund approval./ 8378606756

External email sender, please take precaution.

Hi jessie,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 28 July, 2020 20:41:32
Subject: Refund approval./ 8378606756

Hi Team

Problem Statement : Refund approval.

Ticket id : 859563

Order Date :  Apr 18, 2020

Order ID:  8378606756

Tracking ID : 100041460230

Total Price : KWD36.35

Issue Description : The Customer placed the order on  Apr 18, 2020  and it is pending since then,  and the tracking id is invalid.

Case history : The customer reached out to us on 1 May 2020   and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : the customer is with us since  4/18/20   and this is his first order order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards.

Asjad.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C2f8fb0f1b4eb4695548d08d84808a866%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637338549312373215&sdata=yZxOpOd24K4cWTf8Mt9awIv8YGP6Iq3E8KZjFMWNlI4%3D&reserved=0>

Subject: RE: Voided shipment / Refund approval./ 8378606756
From: Varun Sharma <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 24 Aug 2020 08:23:08 +0000

If not handed over, pls refund

From: Jessie Caparas <[email-masked]>
Sent: Monday, August 24, 2020 12:22 PM
To: Varun Sharma <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Voided shipment / Refund approval./ 8378606756
Importance: High

@Varun Sharma<mailto:[email-masked]>

Please advise if we can refund the below order.

It wasn’t handed over to 3pl and no revert from WH either.

Amount to be refunded is KWD 11.50 and this is the customer’s first order with us.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 23, 2020 5:13 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Voided shipment / Refund approval./ 8378606756

External email sender, please take precaution.

Hi Jessie,

Any update ?

  _____

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 28, 2020 10:19:42 PM
Subject: RE: Voided shipment / Refund approval./ 8378606756

Hi Shakeeb,

Will revert tomorrow on this.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 28, 2020 8:08 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Voided shipment / Refund approval./ 8378606756

External email sender, please take precaution.

Hi jessie,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 28 July, 2020 20:41:32
Subject: Refund approval./ 8378606756

Hi Team

Problem Statement : Refund approval.

Ticket id : 859563

Order Date :  Apr 18, 2020

Order ID:  8378606756

Tracking ID : 100041460230

Total Price : KWD36.35

Issue Description : The Customer placed the order on  Apr 18, 2020  and it is pending since then,  and the tracking id is invalid.

Case history : The customer reached out to us on 1 May 2020   and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : the customer is with us since  4/18/20   and this is his first order order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards.

Asjad.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7c1fc36185d944ed0f1f08d84806eece%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637338541903409572&sdata=Mn1tUkalGvWoudm5WBmyKda4FvolJFswUkk948l8HTw%3D&reserved=0>