Subject: RE: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions ( 8398425126)
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: seeta.seeta <[email-masked]>, Lessin Kumar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, Escalations Dxbteam <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>
Date: Wed, 26 Aug 2020 14:07:11 +0000

Hi,

We have done the refund today

Original Transaction ID202023306939847
IP Address168.187.147.210Batch ID
Transaction Date/TimeWed Aug 26 17:06:51 AST 2020Post Date0826
Transaction ID202023925405769Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******8730Card ExpirationFeb , 2022
Transaction Amount24.250Currency Code414
Merchant Track ID159791382800040041Result CodeCAPTURED
Host Response00Authorization Code952269
AVS ResponseCVD2 Validation Repsonse
Reference ID023997001243STAN ID102547
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, August 25, 2020 1:25 PM
To: Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Hafizullah Lsm <[email-masked]>; Escalations Dxbteam <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>
Subject: Re: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions ( 8398425126)

External email sender, please take precaution.
Hi Team,

Could you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 25, 2020 3:38:21 PM
Subject: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions ( 8398425126)

Hi Team

Problem Statement: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions

Order Date: ​Aug 20, 2020
Order ID: ​8398425126
Total Price: ​KWD24.25
Identifier: KNET

Assistance Required: Need to check and refund

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions
and the customer is demanding refund so we request to initiate the refund on your priority basis

Regards
Hafizullah

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