Subject: Re: Escalation-Refund request for incomplete order delivery (9797923718)
From: Shakeeb Arsalan <[email-masked]>
To: Mohd Adil <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 26 Aug 2020 07:05:57 -0700 (MST)

Hi Mohd, 

this case doesen't need to be shared with us, 
as the AWB was created on 24th only, you could have raised it to aramex through freshdesk and request them to expedite the process. 

Note : the AWB u have provided is incorrect, thge correct one is 46035964940 and else mention the pickup refrence as well (H23183E) 

From: "Mohd Adil" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, August 25, 2020 3:18:17 PM 
Subject: Escalation-Refund request for incomplete order delivery (9797923718) 

Hi Team, 

Please be informed, in regards with the order: 9797923718, the customer had recieved incomplete order for which a request was sent to JIRA team. The RMA created was deleted a new request for pick up was created under AWB#6035964940. 

Please check an update to help me reply the customer. 

Regards, 
Adil