Subject: Refund Approval #6481344934
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 26 Aug 2020 03:58:15 -0700 (MST)

Hi Team 

Problem Statement: Refund approval. 

Ticket ID: 829349 
Order Date: Apr 13, 2020 
Order ID: 6481344934 (LIFESTYLE) 
Tracking ID: 45947340865 
Total Price: SAR236 

Issue Description : The order was placed on and delivered on , However customer is has raised returned request for 3 damage item. 
162137958 - - Arabic Calligraphy Print Flask - 14x28 cms (SAR169.00) (LIFESTYLE) 
161778511 - - Double Wall Glass Cups - Set of 2 (SAR76.00) (LIFESTYLE) 
161660825 - - Printed Mug with Curved Handle - Set of 4 (SAR29.00) (LIFESTYLE) 

Case history : Customer reached out to us on 23 Apr 2020, that he has received 3 damage items and shared images of the items, we have created a return return request for the items and it has been collected and delivered to Conloc on 30 May 2020 but the RMA still not process we have added the details to manual refund sheet and emailed Conloc to process the RMA but we have not got any response. 

Customer's history : Customer is with us since 2018 and has 7 completed order. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​ 
Thank you for your help. 

Regards, 
Fauzan