Subject: RE: Refund Approval - 9790730933
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 26 Aug 2020 09:02:22 +0000

Hi Apoorv,

Go ahead with the refund.

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, August 25, 2020 3:20 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Approval - 9790730933

External email sender, please take precaution.
Hi Jessie,

Problem Statement: Refund Approval

Ticket ID: 1369518
Order Date: Jul 3, 2020
Order ID: 9790730933
AWB: FP0704000789
Total Order Value: AED 114

Issue Description: This UAE order has been placed on Jul 3, 2020 and the tracking shows shipped since July 7, 2020. Customer is complaining regarding the same and is saying they have reported the same over call multiple times but with no action.

Customer is insisting we get the refund done asap.

Case History: Customer contacted us on Aug 10, 2020 regarding this order and the reported the same. Escalating this for approval directly as the customer is frustrated and is threatening for consumer forum. Also, the order is pending since July.

Customer's History: Customer is shopping with us since June 2020 and has a total of 2 completed orders. Total value of completed orders is AED 245. Customer has no previous/similar cases.

Assistance Required: Request you to provide an approval of AED 114 and mark the order LIT so that we can close this case.

Thank you for your help!

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com