Subject: RE: Product Complaint - 9797307042
From: Sachin Maheshwari <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Deepak Kumar Shah <[email-masked]>, Ranjith Krishnan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 25 Aug 2020 15:07:21 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>,

We can only do return & refund, so pls proceed with that option.

Hi @Deepak Kumar Shah<mailto:[email-masked]>, @Ranjith Krishnan<mailto:[email-masked]> ,

Can you pls check for damage issue on mentioned item in warehouse stock.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Apoorv Joshi <[email-masked]>
Sent: Friday, August 21, 2020 10:53 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Product Complaint - 9797307042

External email sender, please take precaution.
Hi Sachin,

Hope you are doing well.

With reference to the order number: 9797307042
Item ID: 162079085 - - Joie Playard Travel Cot

Customer placed the above order on Aug 13, 2020 and it was delivered on Aug 15, 2020. Customer is reporting that they have ordered the same item under order number: 9796397904 and they received the above mentioned item damaged in that order so as advised by customer support team they returned the item for a refund and reordered under the above mentioned order but once again they received a damaged item. Please find attached the images that customer has shared for this item.

Customer is frustrated and is saying that they do not need the refund anymore, they do not want to reorder again and again to receive the damaged item multiple times. They are asking for a replacement to be arranged for this item.

Value of the item is
AED 314. Kindly advise if replacement can be arranged in this case as the customer has already been advised on return and reorder previously.

Customer's History: Customer has started shopping with us from Aug 2020 and have 2 completed orders at this time. Total value of completed orders is AED 908

Please look into this and advise. Thank you for your help!

Regards,
Apoorv
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