Subject: RE: KNET issue // 1411018 //8398448353
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, Escalations Dxbteam <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>
Date: Tue, 25 Aug 2020 14:06:05 +0000

Hi,

We have done the refund today

Original Transaction ID202023387337267
IP Address168.187.147.210Batch ID
Transaction Date/TimeTue Aug 25 17:05:28 AST 2020Post Date0825
Transaction ID202023867835644Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDGulf Bank of Kuwait
Card Number531329******2205Card ExpirationDec , 2020
Transaction Amount37.150Currency Code414
Merchant Track ID159792525800024947Result CodeCAPTURED
Host Response00Authorization Code081242
AVS ResponseCVD2 Validation Repsonse
Reference ID023897001543STAN ID133947
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, August 24, 2020 1:00 PM
To: Rashid Gafoor Kaskar <[email-masked]>; Lessin Kumar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>
Subject: Re: KNET issue // 1411018 //8398448353

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 23, 2020 4:13:01 PM
Subject: KNET issue // 1411018 //8398448353

Hi Team

Problem Statement: ON_VALIDATION_CANCELLED

Order Date : Aug 20, 2020
Hybris Ticket : 03504012
Order ID: 8398448353
Total Price: KWD37.15
Assistance Required: Need to check and refund

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions but the customer is demanding refund  so we request to check this your priority basis

Best Regards
Ala Aldin

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