Subject: RE: Issue with order number 9797923718
From: Mohd Imran <[email-masked]>
To: seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 25 Aug 2020 13:39:54 +0000

Hi @Seeta Seeta<mailto:[email-masked]>,

Please initiate refund for the new RMA.

We will be taking it further with Crystal.

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, August 25, 2020 2:06 PM
To: Mohd Imran <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Issue with order number 9797923718
Importance: High

External email sender, please take precaution.
Hi Jessie/Imran,

Greetings of the day!

With reference to order number 9797923718, the customer emailed us on 19th Aug, mentioning that she placed the order for 161683297 - - Set of 5 - Assorted Hipster Briefs worth AED 23. However, she receives the sets of 4 briefs instead of sets of 5. Our agent reverts to the customer's email on  21 Aug 2020 at 11:57 AM and created the RMA REL-111598 - Return process request (RMA : 43343231, Order: 9797923718), and raised Jira to issue a refund as the item cost was only AED 23.

Now on the same day, the customer called our support team regarding the same concern and the crystal agent deleted our RMA and created a new one 43343234 with manual AWB for the collection. The customer contacted us again asking why there is a conflict between the email and the call centre.

The customer registered phone number is +971547087345. Kindly look into this and advise.

Thanks & Regards,
Seeta Kunwar
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com