Subject: RE: No transaction against the debit of KWD 6.7 - Customer's Email ID : [email-masked]
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Harish Thakor <[email-masked]>, Escalations Dxbteam <[email-masked]>, Anju John <[email-masked]>, Lessin Kumar <[email-masked]>
Date: Tue, 25 Aug 2020 09:14:47 +0000

HI,

We have done the refund today

Original Transaction ID202021614018375
IP Address168.187.147.210Batch ID
Transaction Date/TimeTue Aug 25 12:14:07 AST 2020Post Date0825
Transaction ID202023823423667Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDGulf Bank of Kuwait
Card Number531329******9128Card ExpirationMay , 2025
Transaction Amount6.700Currency Code414
Merchant Track ID159642793900068898Result CodeCAPTURED
Host Response00Authorization Code279576
AVS ResponseCVD2 Validation Repsonse
Reference ID023897000518STAN ID599109
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, August 23, 2020 12:41 PM
To: Rashid Gafoor Kaskar <[email-masked]>; Lessin Kumar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]>; Anju John <[email-masked]>
Subject: Re: No transaction against the debit of KWD 6.7 - Customer's Email ID : [email-masked]

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 18, 2020 2:13:08 PM
Subject: No transaction against the debit of KWD 6.7 - Ticket ID 1380098

Dear Team,

The customer is complaining that he tried to place an order, but the transaction was not successful hence the order was not placed. He is complaining that his account has been debited. Attached are the screenshots shared by the customer.

The customer is confirming that the Transaction ID is '021630004245'.

Kindly assist.

Regards,
Nikhil.

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