Subject: RE: Bank transferl Order ID: 8380706406
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Harish Thakor <[email-masked]>, Escalations Dxbteam <[email-masked]>, Anju John <[email-masked]>, Lessin Kumar <[email-masked]>, Kazi Kafiluddin <[email-masked]>
Date: Tue, 25 Aug 2020 07:42:51 +0000

Hi,

Refund done on 14th august

IP Address188.71.192.42Batch ID-1
Transaction Date/TimeFri Aug 14 16:27:27 AST 2020Post Date0814
Transaction ID202022705824089Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDKuwait Finance House
Card Number450778******9652Card ExpirationDec , 2022
Transaction Amount34.740Currency Code414
Merchant Track ID158837048900092546Result CodeCAPTURED
Host Response00Authorization Code007285
AVS ResponseCVD2 Validation Repsonse
Reference ID022798000703STAN ID177114
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, August 22, 2020 12:58 PM
To: Rashid Gafoor Kaskar <[email-masked]>; Lessin Kumar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]>; Anju John <[email-masked]>
Subject: Re: Bank transferl Order ID: 8380706406

External email sender, please take precaution.
Hi Team.

Order : 8380706406
RMA : 43284720
Amount to be tranferred : KWD 34.74
the refund for the order went to the customer as RV value but the customer requested for the amount to be transferred to his bank, so we got the RV deactivated.

We request you now to arrange for bank transfer for the amount mentioned amount as per the customer's request.

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 20, 2020 5:25:28 PM
Subject: Re: Refund approval Order ID: 8380706406

Hi Team

Kindly note that the voucher has been expired. so please initiate manual refund.

Regards,
Ebrahim Hageb
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 12 August, 2020 19:11:43
Subject: Re: Refund approval Order ID: 8380706406

Get it invalidated and once done Hi Ebrahim
aise itr to us on zimbra to contact the finance team to do the needful.

Regards

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 10, 2020 4:38:41 PM
Subject: Refund approval Order ID: 8380706406

Hi Team

Problem Statement : Refund approval.

Order Date : May 2, 2020
Order ID: 8380706406
Tracking ID : 202005031544654
Total Price : 34.74

Issue Description : The Customer placed the order on May 2, 2020, The customer says that he does not want the refund as RV value and wants it as cash to his bank account .

Case history : The customer reached out to us on  8th of Aug.

Customer's history : the customer is with us since  6/14/2020 and this is his third order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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