Subject: RE: Knet refund issue case id 8398049155
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>, Escalations Dxbteam <[email-masked]>, Lessin Kumar <[email-masked]>
Date: Tue, 25 Aug 2020 07:40:36 +0000

Hi,

We have done the refund today

Original Transaction ID202023052105475
IP Address168.187.147.210Batch ID
Transaction Date/TimeTue Aug 25 10:40:10 AST 2020Post Date0825
Transaction ID202023820605467Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDGulf Bank of Kuwait
Card Number531329******7052Card ExpirationMar , 2025
Transaction Amount5.950Currency Code414
Merchant Track ID159769575400064460Result CodeCAPTURED
Host Response00Authorization Code701369
AVS ResponseCVD2 Validation Repsonse
Reference ID023897000303STAN ID999377
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, August 22, 2020 2:52 PM
To: Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Knet refund issue case id 8398049155

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 20, 2020 12:24:17 PM
Subject: Knet refund issue case id 1404915

Problem Statement: Refund Not Processed
Order Date :   18-Aug-2020
Order ID: 8398049155
Ticket  ID: 03509026
Assistance Required: Need refund for customer.

The order was placed on 18-Aug-2020 but the order got cancelled on validation and money got deducted and not refunded yet.

please do needful.

Best regards
Ammar Asif

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