Subject: Re: REFUND APPROVAL (6473162213)
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 24 Aug 2020 05:05:12 -0700 (MST)

Hi Jessie, 

Please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "jessie caparas" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, August 11, 2020 8:03:11 PM 
Subject: REFUND APPROVAL (6473162213) 

Hi Team, 

Kindly assist us to get refund approval for the below case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, 11 August, 2020 10:36:46 
Subject: REFUND APPROVAL (6473162213) 

Hi Team, 

Problem Statement: Refund Approval 

Ticket ID: 629158 
Order Date: Mar 26, 2020 
Order ID: 6473162213 
AWB: 290081361084 
Total Order Value: SAR 205.00 

Issue Description: This KSA order has been placed on March 26, 2020 and was delivered on April 01, 2020 as per the hybris. Customer is claiming that he had not received any order. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on April 04, 2020 and the same was escalated to Courier team (SMASA) multiple times for proof of delivery but no response received from there end. As per the hybris customer delivery address is in Jeddah and customer name is Khulood and as per the tracking number courier team have delivered the order in Riyadh to some person named Maryam. 

Customer's History: This is the first order of the customer with us of total amount SAR 205.00 

Assistance Required: Request you to provide an approval of SAR 205.00 for this order and assist in closing this case. 

Thank you for your help! 

Regards, 
Abhishek