Subject: Re: On validation but amount captured / 8397605873
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>, escalations dxbteam <[email-masked]>, [email-masked], [email-masked]
Date: Mon, 24 Aug 2020 03:06:36 -0700 (MST)

Hi Team, 

Please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, August 24, 2020 2:36:48 PM 
Subject: On validation but amount captured / 8397605873 

Hi Team, 

The order has not been placed successfully because it was on validation but as per the Payment Transactions, the amount has been captured. 
Now the customer is asking for his amount so please refund his amount as soon as possible. 

Order number - 8397605873 
Ticket number - 1400947 

Hybris Ticket ID - 03503008 
Amount - KWD8.00 

Regards 
Rehan