Subject: RE: Missing item BABYSHOP TEAM Order ID: 8376964286
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>, Midhun Madhu <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 24 Aug 2020 05:40:47 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, August 16, 2020 4:47 PM
To: ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]>; Midhun Madhu <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing item BABYSHOP TEAM Order ID: 8376964286

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 16, 2020 4:03:11 PM
Subject: Missing item BABYSHOP TEAM Order ID: 8376964286

Hi Team,

Problem Statement: Missing item BABYSHOP TEAM
Order Date : Apr 10, 2020
Order ID: 8376964286
Tracking ID: 100041332793
Delivery Date: Apr 30, 2020
Item ID: 161673625
Price: 19
Assistance Required: Need Urgent Assistance

Issue Description: Customer emailed us informing that she placed order for (Juniors Quest Baby Walker) and the customer emailed us informing that she did not received the item. so we request you to look into this concern and help us to resolve the case on ASAP.

Regards,
Ebrahim Hageb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Missing item - 8376964286
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 24 Aug 2020 05:33:40 +0000

Hi @Jessie Caparas<mailto:[email-masked]>,

Process refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C10126c1a3f4e44a160ed08d847ef427a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637338440219191517&sdata=Lg1qoWI0bkD1iQczc0K4V0LQ6e5k4fLapmaMCSdUMzI%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C10126c1a3f4e44a160ed08d847ef427a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637338440219201515&sdata=JJyTuzretZdgWct59ieOPfOfBAzeTlVO5n7bddtZr5k%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 22, 2020 5:31 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Missing item - 8376964286
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 21, 2020 4:41 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>
Subject: Missing item - 8376964286

External email sender, please take precaution.

Hi Team,

Kindly assist in closing the below case. Value of the missing item is KWD 19.

Thank you for your help!

Regards,

Apoorv

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 16, 2020 6:17:09 PM
Subject: Re: Missing item BABYSHOP TEAM Order ID: 8376964286

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

  _____

From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 16, 2020 4:03:11 PM
Subject: Missing item BABYSHOP TEAM Order ID: 8376964286

Hi Team,

Problem Statement: Missing item BABYSHOP TEAM
Order Date : Apr 10, 2020
Order ID: 8376964286
Tracking ID: 100041332793
Delivery Date: Apr 30, 2020

Item ID: 161673625

Price: 19
Assistance Required: Need Urgent Assistance

Issue Description: Customer emailed us informing that she placed order for (Juniors Quest Baby Walker) and the customer emailed us informing that she did not received the item. so we request you to look into this concern and help us to resolve the case on ASAP.

Regards,

Ebrahim Hageb