Subject: RE: Late Shipping - Ticket ID 1361041
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 24 Aug 2020 05:18:21 +0000

@Seeta Seeta<mailto:[email-masked]>

Find the attached approval.

From: Seeta Seeta <[email-masked]>
Sent: Friday, August 21, 2020 1:21 PM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late Shipping - Ticket ID 1361041
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order number  7692025049, the order was placed on 11th July and till now the order status is In Progress. The agent has already escalated the case to the Aramex team and they have confirmed that they didn't receive any shipment from our end.

So we request you to look into this case and provide us the refund approval as the customer is chasing us for his refund now.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 21, 2020 11:27:38 AM
Subject: Late Shipping - Ticket ID 1361041

Dear Team,

Problem Statement: Late Shipping
Order Date : 11/07/2020
Order ID: 7692025049
Tracking ID: 45443053121

Issue Description: As per the Hybris the shipment is shipped on 27/07/2020, but as per the online tracking the shipment is not handed over to Aramex team.

Please find attached Aramex confirmation that the shipment was not picked by them,

The customer has placed her 1st order with us. The customer contacted us on Aug 08, and the same has been escalated to WH but there is no response.

Kindly assist.

Regards,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Late Shipping - Ticket ID 1361041
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Siny Jacob <[email-masked]>, Dominic Arackal <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 23 Aug 2020 01:39:30 +0000

Approved.

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C216ff36a2d1f4afa5c0f08d84705614e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637337435717947618&sdata=2S3NMqCZXTiCVl6UMpgXK5M6PYXnEiGlpfVWwp47wQo%3D&reserved=0>
  _____

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 22, 2020 4:12:01 PM
To: seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; Siny Jacob <[email-masked]>; Dominic Arackal <[email-masked]>; Prakash Iyangar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Late Shipping - Ticket ID 1361041

@Siny Jacob<mailto:[email-masked]> @Dominic Arackal<mailto:[email-masked]>

Where is this order?

Aramex claims they didn’t receive it from us.

@Prakash Iyangar<mailto:[email-masked]> please advise if we can refund this order pending from July 11.

From: Seeta Seeta <[email-masked]>
Sent: Friday, August 21, 2020 1:21 PM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late Shipping - Ticket ID 1361041
Importance: High

External email sender, please take precaution.

Hi Team,

With reference to the order number  7692025049, the order was placed on 11th July and till now the order status is In Progress. The agent has already escalated the case to the Aramex team and they have confirmed that they didn't receive any shipment from our end.

So we request you to look into this case and provide us the refund approval as the customer is chasing us for his refund now.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 21, 2020 11:27:38 AM
Subject: Late Shipping - Ticket ID 1361041

Dear Team,

Problem Statement: Late Shipping

Order Date : 11/07/2020

Order ID: 7692025049

Tracking ID: 45443053121

Issue Description: As per the Hybris the shipment is shipped on 27/07/2020, but as per the online tracking the shipment is not handed over to Aramex team.

Please find attached Aramex confirmation that the shipment was not picked by them,

The customer has placed her 1st order with us. The customer contacted us on Aug 08, and the same has been escalated to WH but there is no response.

Kindly assist.

Regards,

Nikhil.