Subject: RE: Refund approval./ 6206806669
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 24 Aug 2020 05:17:38 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, August 22, 2020 1:28 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval./ 6206806669

External email sender, please take precaution.
Hi Jessie,

Please assist.

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 2, 2020 7:12:38 PM
Subject: Re: Refund approval./ 6206806669

Hi jessie,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 2 August, 2020 17:55:23
Subject: Refund approval./ 6206806669

Hi Team,

Problem Statement : Refund approval.

Ticket id : 1311158

Order Date : Jul 8, 2020

Order ID: 6206806669

Tracking ID : S001859698803

Total Price : SAR305.10

Issue Description : The Customer placed the order on Jul 8, 2020 , and it is pending since then, 7/11/20 the order was marked as delivered, However the customer is complaining that he has not received the order.
Case history : The customer reached out to us on 18 Jul 2020 and since then the issue was escalated to the shipa and they  have confirmed with us that the order was delivered to the customer  whose number is: 966553292766 while the registered number of the customer is: 502521742   and the customer has confirmed with us that the registered contact number is correct .

Customer's history : the customer is with us 11/3/18 and this is his  fifth order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
Asjad.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Refund approval./ 6206806669
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 23 Aug 2020 01:39:57 +0000

Approved for refund.

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce041b4b6dc2b4e0aa6aa08d8470571a3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637337435986438137&sdata=vGQiIq4BanIctf%2F%2FXPuJzBtc%2B5zy3sJI0A9evBYG2d8%3D&reserved=0>
  _____

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 22, 2020 4:29:13 PM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval./ 6206806669

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can refund the below order.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, August 22, 2020 1:28 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval./ 6206806669

External email sender, please take precaution.

Hi Jessie,

Please assist.

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 2, 2020 7:12:38 PM
Subject: Re: Refund approval./ 6206806669

Hi jessie,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 2 August, 2020 17:55:23
Subject: Refund approval./ 6206806669

Hi Team,

Problem Statement : Refund approval.

Ticket id : 1311158

Order Date : Jul 8, 2020

Order ID: 6206806669

Tracking ID : S001859698803

Total Price : SAR305.10

Issue Description : The Customer placed the order on Jul 8, 2020 , and it is pending since then, 7/11/20 the order was marked as delivered, However the customer is complaining that he has not received the order.

Case history : The customer reached out to us on 18 Jul 2020 and since then the issue was escalated to the shipa and they  have confirmed with us that the order was delivered to the customer  whose number is: 966553292766 while the registered number of the customer is: 502521742   and the customer has confirmed with us that the registered contact number is correct .

Customer's history : the customer is with us 11/3/18 and this is his  fifth order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards

Asjad.