Subject: RE: Refund approval.
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Haithm Saeed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 24 Aug 2020 05:16:58 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, August 22, 2020 1:07 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Haithm Saeed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval.

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Haithm Saeed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 21, 2020 2:31:44 PM
Subject: Refund approval.

Hi Team
​
Problem Statement : Refund approval.

Ticket id : 1403209
Order Date : May 7, 2020
Order ID: 6489757433
Tracking id: S001209910206

Total Price : SAR249.00

Issue Description : The Customer placed the order on May 7, 2020 and it is pending since then the order was marked as "SHIPPED" and we are unable to track this order . However till now the order not delivered to customer and marked (Cancelled) on the courier partner portal.

Case history : The customer reached out to us on 19th of August.

Customer's history : The customer is having only  one this order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.
​
Thank you for your help!

Best Regards,
HAitham

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Subject: Re: Refund approval.
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 23 Aug 2020 01:40:15 +0000

Approved for refund.

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd052010ad0bf459ffce808d847057bd9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637337436158212140&sdata=1rbwthjuApz2YH0V2RuAs7kqgl13MST9f2XhwlFBeuM%3D&reserved=0>
  _____

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 22, 2020 4:29:58 PM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval.

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can refund the below.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, August 22, 2020 1:07 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Haithm Saeed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval.

External email sender, please take precaution.

Hi Team

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Haithm Saeed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 21, 2020 2:31:44 PM
Subject: Refund approval.

Hi Team

​

Problem Statement : Refund approval.

Ticket id : 1403209

Order Date : May 7, 2020

Order ID: 6489757433

Tracking id: S001209910206

Total Price : SAR249.00

Issue Description : The Customer placed the order on May 7, 2020 and it is pending since then the order was marked as "SHIPPED" and we are unable to track this order . However till now the order not delivered to customer and marked (Cancelled) on the courier partner portal.

Case history : The customer reached out to us on 19th of August.

Customer's history : The customer is having only  one this order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

​

Thank you for your help!

Best Regards,

HAitham