Subject: RE: ON_VALIDATION_CANCELLED Refund issue // 03504006// 8397812950
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ala Hamood <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>, Escalations Dxbteam <[email-masked]>, Lessin Kumar <[email-masked]>
Date: Sun, 23 Aug 2020 12:34:19 +0000

Hi,

We have done the refund toay

Original Transaction ID202022942212111
IP Address168.187.147.210Batch ID
Transaction Date/TimeSun Aug 23 15:33:53 AST 2020Post Date0823
Transaction ID202023656983110Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDBurgan Bank
Card Number403583******8007Card ExpirationSep , 2022
Transaction Amount27.950Currency Code414
Merchant Track ID159758438800038743Result CodeCAPTURED
Host Response00Authorization Code826223
AVS ResponseCVD2 Validation Repsonse
Reference ID023696000544STAN ID624437
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, August 22, 2020 5:25 PM
To: Rashid Gafoor Kaskar <[email-masked]>; Lessin Kumar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ala Hamood <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: ON_VALIDATION_CANCELLED Refund issue // 03504006// 8397812950

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 17, 2020 6:57:19 PM
Subject: ON_VALIDATION_CANCELLED Refund issue // 1397471 // 8397812950

Hi Team

Problem Statement: ON_VALIDATION_CANCELLED Refund issue

Order Date :Aug 16, 2020
ticket id :03504006
Order ID: 8397812950
Total Price: 27.95
Identifier: KNET
Assistance Required: Need to check and refund

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions but the customer is demanding refund so we request to check this your priority basis

Best Regards
Ala Aldin

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