Subject: Re: Refund approval//6489853095
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Hemyar Nasser <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 23 Aug 2020 00:40:05 -0700 (MST)

Hi Team, 

With reference to order number 6489853095, the order was placed on 8th May, till now on the hybris the order status is showing In Progress. The agent has already escalated the case to courier team and we have been informed that the shipment was already cancelled before handling to them. 

So we request you to check this case and assist us to resolve it. 

Thanks & Regards, 
Seeta Kunwar 

From: "Hemyar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Saturday, 22 August, 2020 20:41:43 
Subject: Refund approval 

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1402875 
Order Date: May 8, 2020 
Order ID: 6489853095 
Tracking ID: S001246837611 
Total Price: SAR 93.60 
Issue Description: the order cancelled before handed over to SHIPA . 
Case history: order issue 8-5-20 and cancelled without doing the refund to customer. 
Customer's history: customer ordered 2 ON_VALIDATION_CANCELLED ,1 order completed and this order which cancelled . 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Hemyar