Subject: Re: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 20 Aug 2020 06:04:12 -0700 (MST)

Hi Malik, 

Can you please look into the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, August 20, 2020 4:53:36 PM 
Subject: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions 

Hi Team 

Problem Statement: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions 

Order Date: ​Aug 18, 2020 
Order ID: ​8398205194 
Total Price: ​KWD11.90 

Identifier: KNET 

Assistance Required: Need to check and refund 

​ 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions 
and the customer is demanding refund so we request to initiate the refund on your priority basis 

Regards 
Hafizullah