Subject: RE: Callback Request // 8378664919 // 1365877
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>
Cc: Nitesh Singh <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 16 Aug 2020 10:47:31 +0000

Hi Jessie / Fauzan,

The call back has been made and the return has been made as per the customer request.

@seeta.seeta<mailto:[email-masked]> Would appreciate if you could coach the agent as the customer was very frustrated and he felt that nobody understood his issue and was only trying to close the case by writing scripted emails.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 15, 2020 11:27 AM
To: Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nitesh Singh <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Callback Request // 8378664919 // 1365877
Importance: High

@Akshay Berry<mailto:[email-masked]>

Please do the call back

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 14, 2020 10:51 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Callback Request // 8378664919 // 1365877
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly arrange a callback to below customer.

Regards,
Fauzan

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 14 August, 2020 16:54:02
Subject: Callback Request // 8378664919 // 1365877

Hi,

With reference to order number: 8378664919, customer want to return an item from his order placed in Apr 18, 2020.

We have already tried to explan the customer that the return is not possible, the customer still wan to speak to the supervisor.

Customer emailed us requesting for a callback on: +965 65711585.

Kindly look into this and do the needful.

Thanks,
Nitesh

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