Subject: Re: Refund approval /// 9784595374
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 6 Aug 2020 00:33:23 -0700 (MST)

Hi Team, 

Can you please assist us in this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 4 August, 2020 20:09:17 
Subject: Refund approval /// 9784595374 

Hi Team 
​ 
Problem Statement : Refund approval. 

Ticket id : 1199324 
Order Date : May 26, 2020 
Order ID: 9784595374 
Tracking id: LM842244881 

Total Price : AED 45 

Issue Description : The Customer placed the order on 26 May, and it is pending since then the order was marked as "STORE _IN_ TRANSIT". However till now the order not delivered to customer. 

Case history : The customer reached out to us on 13th of June and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : The customer is having only this order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​ 
Thank you for your help! 

Best Regards, 
Shivani 

From: "Apoorv Joshi" <[email-masked]> 
To: "Shivani Rani" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, August 3, 2020 7:07:18 PM 
Subject: Re: Collection point Order Cancellation /// 9784595374 

Shivani, 

Send a refund approval in the format shared by shakeeb by replying on this email. 

Regards, 
Apoorv 

From: "Mohd Imran" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Shivani Rani" <[email-masked]> 
Sent: Sunday, 2 August, 2020 17:03:34 
Subject: RE: Collection point Order Cancellation /// 9784595374 

Hi Apoorv, 

Please take concept approval and raise it to JIRA to mark this as lost in transit. 

Regards 

Imran 

From: FODEL Support <[email-masked]> 
Sent: Sunday, August 2, 2020 2:27 PM 
To: Mohd Imran <[email-masked]> 
Cc: Vinodhini Chandrasekaran (TCS) <[email-masked]>; LMG OMS <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]> 
Subject: Re: Collection point Order Cancellation /// 9784595374 

External email sender, please take precaution. 

Hi Mohd, 

Status: 
ORDER_PLACED 

This shipment is not yet handed to our drivers... 

Please do not hesitate to contact us for any further assistance. 

	

Thanks & Regards, 

Amylin Sedo 

Customer Support Group 

Email [ mailto:[email-masked] | [email-masked] ] 

Mobile +971588372854 

Tel. +97145571774 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffodel.com%2F&data=02%7C01%7CMohd.Imran%40landmarkgroup.com%7Ce53375ee63a843dd893a08d836ce040c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637319605745891934&sdata=FJrdZ%2BHBNWzZUKpP82UakqIa0INAOKQlZqDK1hxavP4%3D&reserved=0 ] 

On Sun, Aug 2, 2020 at 2:21 PM Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi [ mailto:[email-masked] | @FODEL Support ] , 

Please share the status of below order. 

LM842244881 

Regards 

Imran 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, August 1, 2020 4:44 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Vinodhini Chandrasekaran (TCS) < [ mailto:[email-masked] | [email-masked] ] >; LMG OMS < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Collection point Order Cancellation /// 9784595374 

External email sender, please take precaution. 

Hi Team, 

Kindly assist with the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Vinodhini Chandrasekaran, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "LMG OMS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 17 July, 2020 17:50:52 
Subject: Re: Collection point Order Cancellation /// 9784595374 

Hi Team, 

Order ID: 9784595374 

Please get this order marked as lost in transit so we can refund the customer as the issue is pending since long time. 

Regards 
Shakeeb 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 13 July, 2020 16:16:19 
Subject: Collection point Order Cancellation /// 9784595374 

Hi Team, 

Ticket number: 1199324 
Problem Statement: Collection point Order Cancellation 
Order Date : May 26, 2020 
Order ID: 9784595374 
Tracking id: LM842244881 
Assistance Required: Need urgent cancellation 

Issue Description: The order was shipped on 26 May, 2020 but still not delivered to customer. 

The order status is showing "STORE_IN_TRANSIT". 

We have already escalated this case to wh and they have advised to process the refund. However, we are unable to create the RMA for the order. 

Also, Jira team advise to ask the store team to put the order lost in transit and we have escalated to fodel team to do the needful and they said this parcel is not yet handed to their drivers. 

Kindly check and advise. 

Thank you for your help! 

Regards, 
Shivani 

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