Subject: RE: Refund approval 6488595837
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 5 Aug 2020 11:29:07 +0000

Hi Shakeeb,

Find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, August 4, 2020 11:42 AM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval 6488595837

External email sender, please take precaution.
Hi jessie,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 04:06:26
Subject: Refund approva

Hi Team

Problem Statement :  ( Refund approval )
#1188499
Order Date : May 3, 2020
Order ID: 6488595837
Tracking ID : S001167300129
Total Price : 399

Issue Description : The Customer placed the order on May 3, 2020 and Shipping Date from our side is 5/5/20 ,
as the order state is shipped in hypris and when we go to tacking the order on shipa is Cancelled , The customer claims that he want to know about his order or to get refund and i have escalated to shipa twice   on  17 Jun 2020 . .

Case history : The customer reached out to us on  11 Jun 2020  and since then no action has been taken on the issue .

Customer's history : the customer is with us since 11 Jun 2020  and this is his second  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Abdulqader

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Subject: RE: Refund approval 6488595837
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 5 Aug 2020 04:48:15 +0000

Pls get this marked cancelled & process refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cbcfce5b453024680851108d838fac46e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321996970462030&sdata=%2BK4jMDd0Pst5W1lvezhJmn0%2F97ewwGGflNOXh%2BMGICs%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cbcfce5b453024680851108d838fac46e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321996970462030&sdata=m3jb4jYX577GYjuzBc7oU1oUbVtElKJIRfvSnGD4BEg%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, August 5, 2020 8:43 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval 6488595837

@Sachin Maheshwari<mailto:[email-masked]>

Another order which has not been shipped.

Kindly advise if we can go ahead and refund.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 11:42 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval 6488595837

External email sender, please take precaution.

Hi jessie,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 04:06:26
Subject: Refund approva

Hi Team

Problem Statement :  ( Refund approval )

#1188499

Order Date : May 3, 2020

Order ID: 6488595837

Tracking ID : S001167300129

Total Price : 399

Issue Description : The Customer placed the order on May 3, 2020 and Shipping Date from our side is 5/5/20 ,

as the order state is shipped in hypris and when we go to tacking the order on shipa is Cancelled , The customer claims that he want to know about his order or to get refund and i have escalated to shipa twice   on  17 Jun 2020 . .

Case history : The customer reached out to us on  11 Jun 2020  and since then no action has been taken on the issue .

Customer's history : the customer is with us since 11 Jun 2020  and this is his second  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,

Abdulqader