Subject: Re: Refund Approval - 1116916
From: Seeta Seeta <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sat, 25 Jul 2020 23:09:17 -0700 (MST)

Hi Nikhil, 

The refund has already processed so inform the customer and close the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 22 July, 2020 22:11:29 
Subject: Refund Approval - 1116916 

Dear Team, 

Problem Statement : Refund Not Processed 
Order Date : Apr 11, 2020 
Order ID: 6480359510 
Return Tracking ID: S000852214163 ( Cancelled by Shipa on July 02) 
RMA : 23950063 
Concept: Babyshop 
Total Price : SAR 189.10 

Issue Description : The items were not shipped from our end. Shipa cancelled the order on July 02. (PFA) 
Case History :The customer reached out to us on May 30 regarding the refund. Manual Refund Sheet has been updated for the same. 

Customer's History : The customer has placed his 1st order with us. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Nikhil.