Subject: Re: Refund/ 6486837455
From: Shakeeb Arsalan <[email-masked]>
To: prakash iyangar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, escalations dxbteam <[email-masked]>, Ksaconloc Returns <[email-masked]>, ramesh gottimukkala <[email-masked]>, Arish Laila <[email-masked]>, suvadeep saha <[email-masked]>
Date: Sun, 19 Jul 2020 07:22:57 -0700 (MST)

Hi Prakash, 

Gentle reminder. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "prakash iyangar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ksaconloc Returns" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "Arish Laila" <[email-masked]>, "suvadeep saha" <[email-masked]> 
Sent: Wednesday, 15 July, 2020 22:02:20 
Subject: Re: Refund/ 6486837455 

Hi Prakash, 

Please advise if we can go ahead with the manual refund as we are not getting any reply from the concerned team. 
Amount to be refunded : SAR 490.50 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Ksaconloc Returns" <[email-masked]>, "Arish Laila" <[email-masked]>, "suvadeep saha" <[email-masked]>, "ramesh gottimukkala" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "prakash iyangar" <[email-masked]> 
Sent: Saturday, 11 July, 2020 14:55:15 
Subject: Re: Refund/ 6486837455 

Hi Team, 

Please process the RMA 23987323 if you have received back the order 6486837455 that has been returned as per aramex under the AWB 44942547182 

Regards 
Shakeeb 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 8 July, 2020 13:53:22 
Subject: Refund/ 6486837455 

Hi Team, 

Problem Statement: Refund 
Order Date : Apr 28, 2020 
Order ID: 6486837455 
Tracking ID: 45946654670 
return tracking id: 44942547182 
RMA has been created : 23987323 
Assistance Required: process the refund. 

Issue Description: The Aramex team has confirmed with us that the order has been returned to the warehouse under tracking id: 44942547182 but on the hybris the status is delivered and the customer is complaining that he has not received the order. 
kindly check and do the needful. 

Regards, 
Asjad.