Subject: RE: [#968361] - 8378676313 - FP04191000972: Late Delivery
From: Varun Sharma <[email-masked]>
To: Splash <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: olm kuwait <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Midhun Madhu <[email-masked]>
Date: Mon, 13 Jul 2020 10:10:44 +0000

Approved.

From: Splash <[email-masked]>
Sent: Monday, July 13, 2020 1:14 PM
To: Varun Sharma <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: olm kuwait <[email-masked]>; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Midhun Madhu <[email-masked]>
Subject: Fwd: [#968361] - 8378676313 - FP04191000972: Late Delivery

External email sender, please take precaution.
Hi Varun,

Order number: 8378676313
Thank you for providing the refund approval.

However, the customer is now saying that she does not want the refund in her "My Credits" as when we initiated the manual refund, the refund amount instead of going to KNET(Original mode of payment), the amount went to the My Credits. The refund amount was KWD 28.50.

Kindly advise if the bank transfer can be approved. We will ask the technical team to cancel the My Credits.

Thank you for your help!

Regards,
Splash Support Team

968361:1125156
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