Subject: Re: Update regarding returns
From: Seeta Seeta <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Ali Mkhaimer <[email-masked]>, Rawan Barghouth <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Amani Khraisat <[email-masked]>, Saeed Khawaldeh <[email-masked]>, ccbackoffice <[email-masked]>, ccwebteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, jessie caparas <[email-masked]>, escalations dxbteam <
Date: Fri, 10 Jul 2020 00:54:53 -0700 (MST)

Hi Imran, 

Thank you for your update and we have share the same information to all the agents. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" <[email-masked]> 
To: "Ali Mkhaimer" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "Mohammad Tarabishi" <[email-masked]>, "Amani Khraisat" <[email-masked]>, "Saeed Khawaldeh" <[email-masked]>, "ccbackoffice" <[email-masked]>, "ccwebteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "jessie caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Nour Hanayneh" <[email-masked]> 
Sent: Friday, 10 July, 2020 00:45:18 
Subject: Update regarding returns 

Hi Team, 

Please be informed that we are having some frequent changes regarding the return process due to present scenarios. 

We are not accepting online returns/pickup across all territories except cases of damage, defective and wrong products. 

Below is the summarization of present return acceptance as wherein we are accepting Return to store (RTS) as per territory. 

	

Territory 	

CIR 	

RTS 

KSA 	

No 	

Yes 

UAE 	

No 	

Yes 

Kuwait 	

No 	

Yes 

Bahrain 	

No 	

No 

Cascade this information to frond end team, and make sure not to convey any wrong information to customer in order to avoid any severe escalation. 

Thanks & regards 

Imran 
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