Subject: New Reply Received - Re: شكرًا لاستلام طلبك
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Jul 2020 14:15:15 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Re: شكرًا لاستلام طلبك  Ticket comment <div><br></div>
<img class="ymail-preserve-class inline-image-guid-3E254213-1E81-42A2-8BDB-76A16AAFD50D rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEyNTMwMzMyOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Wo-odtkCfB-6mvGikHiwIeWAL7UO_H9t6izFAj0HsI" alt="Inline image" style="width: 100%"><div><br></div>
<span id="yahoo-rte-cursor-span"></span><br><br>السلام عليكم <div>برجاء الافاده فى استرجاع المبلغ </div>
<div>وذلك منذ اكثر من اسبوعين لم يتم استلام المبلغ</div>
<br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Monday, July 6, 2020, 5:18 PM, up 7 &lt;[email-masked]&gt; wrote:</div>
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<br><img class="yiv4217905964ymail-preserve-class yiv4217905964inline-image-guid-1547049C-0A65-4120-AF70-227944873ABB yiv4217905964rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEyNTMwMzMzNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nY4qKJVDRrU2019XUWPbmvyZXAu3EY_ExJAlFLYobdQ" alt="Inline image" style="width:100%"><div><br></div>
<span id="yiv4217905964yahoo-rte-cursor-span"></span>Reminder<br><br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div class="yiv4217905964yqt2572768376" id="yiv4217905964yqt41448">
<div class="yiv4217905964yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0">On Monday, July 6, 2020, 5:17 PM, up 7 &lt;[email-masked]&gt; wrote:</div>
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<img class="yiv4217905964ymail-preserve-class yiv4217905964inline-image-guid-9EC6FCA0-C6F1-4576-B12E-50FA4206491C yiv4217905964rte-inline-saved-image" alt="Inline image" style="width:100%"><div><br></div>Reminder<br><br><br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div class="yiv4217905964yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0">On Sunday, July 5, 2020, 11:09 AM, up 7 &lt;[email-masked]&gt; wrote:</div>
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Reminder<br><br><br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div class="yiv4217905964yqt2458565049" id="yiv4217905964yqt73974">
<div class="yiv4217905964yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0">On Sunday, July 5, 2020, 10:15 AM, up 7 &lt;[email-masked]&gt; wrote:</div>
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<br><br>السلام عليكم <div>برجاء الافاده فى استرجاع المبلغ </div>
<div>وذلك منذ اكثر من اسبوعين لم يتم استلام المبلغ<br>
</div>
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<div class="yiv4217905964yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0">On Sunday, July 5, 2020, 12:22 AM, up 7 &lt;[email-masked]&gt; wrote:</div>
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<img class="yiv4217905964ymail-preserve-class yiv4217905964inline-image-guid-10B0AE8E-31E3-4BC7-BA20-1496930D0A5C yiv4217905964rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEyNTMwMzMzMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.q2VZxHllpJ7tolbe9MJxUwdrCMiN16NZTXp23TqC3wM" alt="Inline image" style="width:100%"><div><br></div>
<span id="yiv4217905964yahoo-rte-cursor-span"></span><br><br><br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div class="yiv4217905964yqt1766591979" id="yiv4217905964yqt68156">
<div class="yiv4217905964yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0">On Saturday, July 4, 2020, 11:46 PM, up 7 &lt;[email-masked]&gt; wrote:</div>
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Reminder <br><br><br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div class="yiv4217905964yqt3767292980" id="yiv4217905964yqt89546">
<div class="yiv4217905964yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0">On Saturday, July 4, 2020, 7:16 PM, up 7 &lt;[email-masked]&gt; wrote:</div>
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Reminder<br><br><br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div class="yiv4217905964yqt5465238840" id="yiv4217905964yqt06928">
<div class="yiv4217905964yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0">On Saturday, July 4, 2020, 4:34 PM, up 7 &lt;[email-masked]&gt; wrote:</div>
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<img class="yiv4217905964ymail-preserve-class yiv4217905964inline-image-guid-F4994B38-729F-4304-AF2A-7F195E940E06 yiv4217905964rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEyNTMwMzMzMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.mB7c13O2xVUWQu-2KOdFRHHrCvA01OqelgEknXWY-20" alt="Inline image" style="width:100%"><div><br></div>
<span id="yiv4217905964yahoo-rte-cursor-span"></span>لم يتم أسترجاع المبلغ حتى الأن <br><br><br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div class="yiv4217905964yqt4073477495" id="yiv4217905964yqt87257">
<div class="yiv4217905964yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0">On Saturday, July 4, 2020, 4:32 PM, up 7 &lt;[email-masked]&gt; wrote:</div>
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<img class="yiv4217905964ymail-preserve-class yiv4217905964inline-image-guid-D95B3136-536D-4CD5-B816-1A8EFF446E30 yiv4217905964rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEyNTMwMzMzMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wDAnlYPCdRm7aigkklYzSopE8rTQZJxZclMQD3eGxZU" alt="Inline image" style="width:100%"><div><br></div>
<span id="yiv4217905964yahoo-rte-cursor-span"></span>السلام عليكم <div>برجاء الافاده فى استرجاع المبلغ </div>
<div>وذلك منذ اكثر من اسبوعين لم يتم استلام المبلغ<br><br><br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div class="yiv4217905964yqt4886967515" id="yiv4217905964yqt41574">
<div class="yiv4217905964yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0">On Tuesday, June 30, 2020, 5:14 PM, up 7 &lt;[email-masked]&gt; wrote:</div>
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Reminder<div>
<br><br><br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div class="yiv4217905964yqt6752445163" id="yiv4217905964yqt63005">
<div class="yiv4217905964yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0">On Tuesday, June 30, 2020, 5:14 PM, up 7 &lt;[email-masked]&gt; wrote:</div>
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Reminder <br><br><br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div class="yiv4217905964yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0">On Monday, June 29, 2020, 9:50 AM, up 7 &lt;[email-masked]&gt; wrote:</div>
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Reminder<br><br><br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div class="yiv4217905964yqt8460755105" id="yiv4217905964yqt34048">
<div class="yiv4217905964yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0">On Sunday, June 28, 2020, 2:32 PM, up 7 &lt;[email-masked]&gt; wrote:</div>
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السلام عليكم <div>لو سمحت لم يتم أسترجاع المبلغ منذ أكثر من أسبوع حتى الأن  </div>
<div>برجاء الافاده متى يتم تحويل المبلغ </div>
<div> </div>
<div>هذه الرساله منذ أكثر من أسبوع</div>
<div>عزيزنا العميل، لقد قمنا بإصدار استرجاع لمبلغ 60.0 ريال على الطلب 6200816013. سيظهر المبلغ في حسابك خلال 5-7 أيام عمل تقريبًا.<br><br><br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div class="yiv4217905964yqt5701900253" id="yiv4217905964yqt62338">
<div class="yiv4217905964yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0">On Thursday, June 18, 2020, 1:02 PM, up 7 &lt;[email-masked]&gt; wrote:</div>
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<br><span style="">السلام عليكم. </span><div style="word-wrap:break-word !important">لو سمحت عايز اعمل استرجاع للطلب دهً. <span style="font-family:Helvetica, Arial, sans-serif;line-height:24px;font-size:14px;color:rgb(61, 70, 72);font-weight:600;word-wrap:break-word !important"><strong style="word-wrap:break-word !important">شومارت </strong></span><span style="font-family:Helvetica, Arial, sans-serif;font-size:13px;word-wrap:break-word !important"></span><br style="font-family:Helvetica, Arial, sans-serif;font-size:13px;word-wrap:break-word !important"><strong style="font-family:Helvetica, Arial, sans-serif;font-size:13px;word-wrap:break-word !important">حذاء طويل بارز الملمس وكعب ويدج وتفاصيل فرو </strong><span style="font-family:Helvetica, Arial, sans-serif;font-size:13px;word-wrap:break-word !important"></span><br style="font-family:Helvetica, Arial, sans-serif;font-size:13px;word-wrap:break-word !important"><span style="font-family:Helvetica, Arial, sans-serif;line-height:22px;font-size:14px;color:rgb(61, 70, 72);text-align:right;direction:rtl;word-wrap:break-word !important">اللون: أسود</span><span style="font-family:Helvetica, Arial, sans-serif;font-size:13px;word-wrap:break-word !important"> </span><br style="font-family:Helvetica, Arial, sans-serif;font-size:13px;word-wrap:break-word !important"><span style="font-family:Helvetica, Arial, sans-serif;line-height:22px;font-size:14px;color:rgb(61, 70, 72);text-align:right;direction:rtl;word-wrap:break-word !important">القياس  37</span>
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<div style="text-align:right;word-wrap:break-word !important"><span style="font-size:14px;word-wrap:break-word !important">رقم المنتج. 161823357</span></div>
<div style="text-align:right;word-wrap:break-word !important"><table align="center" border="0" cellpadding="0" cellspacing="0" width="100%" style="border-spacing:0px;padding:0px;font-family:Helvetica, Arial, sans-serif;max-width:90%;word-wrap:break-word !important;table-layout:auto !important"><tbody style="word-wrap:break-word !important"><tr style="word-wrap:break-word !important"><td align="center" colspan="1" rowspan="1" style="border:0px;padding:0px;word-wrap:break-word !important"><table align="center" border="0" cellpadding="0" cellspacing="0" width="100%" style="border-spacing:0px;padding:0px;font-size:13px;word-wrap:break-word !important;table-layout:auto !important"><tbody style="word-wrap:break-word !important"><tr style="word-wrap:break-word !important">
<td align="left" colspan="1" rowspan="1" style="border:0px;padding:15px 10px;font-family:Arial, Helvetica, sans-serif;line-height:20px;font-size:18px;color:rgb(61, 70, 72);font-weight:600;word-wrap:break-word !important"><span style="line-height:22px;font-size:14px;word-wrap:break-word !important">1</span></td>
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<span style="line-height:24px;font-size:14px;color:rgb(61, 70, 72);font-weight:600;word-wrap:break-word !important"><strong style="word-wrap:break-word !important">شومارت </strong></span><br style="word-wrap:break-word !important"><strong style="word-wrap:break-word !important">حذاء طويل بارز الملمس وكعب ويدج وتفاصيل فرو </strong><br style="word-wrap:break-word !important"><span style="line-height:22px;font-size:14px;color:rgb(61, 70, 72);direction:rtl;word-wrap:break-word !important">اللون: أسود</span> <br style="word-wrap:break-word !important"><span style="line-height:22px;font-size:14px;color:rgb(61, 70, 72);direction:rtl;word-wrap:break-word !important">القياس: ‎37‎ </span><br style="word-wrap:break-word !important">
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<td align="center" colspan="1" rowspan="1" width="28%" style="border:0px;padding:0px 0px 10px;word-wrap:break-word !important"><table align="right" border="0" cellpadding="0" cellspacing="0" width="100%" style="border-spacing:0px;padding:0px;word-wrap:break-word !important;table-layout:auto !important"><tbody style="word-wrap:break-word !important"><tr style="word-wrap:break-word !important"><td colspan="1" rowspan="1" style="border:0px;padding:0px;word-wrap:break-word !important">
<span style="color:rgb(32, 32, 32);font-size:16px;text-align:right;word-wrap:break-word !important">رحبًا MOATAZ HEGAZI لقد قمت باستلام طلبك رقم </span><span style="font-size:16px;text-align:right;color:rgb(0, 185, 229);word-wrap:break-word !important"><a rel="noreferrer" target="_blank" href="https://www.centrepointstores.com/sa/ar/my-account/order/6200816013?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_SA_ar" style="color:rgb(0, 185, 229);word-wrap:break-word !important">6200816013</a></span><span style="color:rgb(32, 32, 32);font-size:16px;text-align:right;word-wrap:break-word !important"> من المتجر الذي أخترته بنجاح. نتمنى لك يومًا سعيدًا </span><a rel="noreferrer" target="_blank" href="https://www.centrepointstores.com/sa/ar/p/161823357?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_SA_ar" style="padding:5px;word-wrap:break-word !important"><img src="https://40e1490782f383866663-4993d07f8a91cc1cfa39bf926012c29e.lmsin.net/ZY2019-2BLACK-ZY2019-2-SMLWIN19090919_01-150.jpg" alt="" style="height:auto;vertical-align:top;width:150px;padding:20px 0px 0px;max-width:135px;word-wrap:break-word !important"></a>
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<div style="text-align:right;word-wrap:break-word !important"><span style="font-size:14px;word-wrap:break-word !important">لأن المقاس طلع كبير  ومش عارف اعمل استرجاع من عندى </span></div>
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<div class="yiv4217905964yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0">On Thursday, June 18, 2020, 12:58 PM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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	<div dir="rtl">عميلنا العزيز.</div>
<div dir="rtl"> </div>
<div dir="rtl">نشكركم على التواصل معنا.</div>
<div dir="rtl"> </div>
<div dir="rtl">نعتذر عن الرد المتأخر على بريدك الإلكتروني ،حيث نتلقي الكثير من  الاستفسارات بسبب الوضع الحالي المستمر.</div>
<div dir="rtl">نعمل باستمرار على تحديث قسم " تحديثات الأعمال " ضمن صفحات "مركز المساعدة" الخاصة بنا ، نقترح عليك زيارة الصفحة للحصول على معلومات اخر التحديثات.</div>
<div dir="rtl"> </div>
<div dir="rtl">للشحن،</div>
<div dir="rtl">إذا كنت تتبع شحن وتوصيل طلبك ، فالرجاء زيارة قسم "تحديث الأعمال" على الموقع الالكتروني الخاص بنا للاطلاع على اخر تحديث لايام التوصيل لاستلام طلبك.</div>
<div dir="rtl">يمكنك أيضًا تتبع طلباتك ضمن "سجل الطلبات" في حسابك.</div>
<div dir="rtl"> </div>
<div dir="rtl">للإرجاع،</div>
<div dir="rtl">بسبب القيود الراهنة، يتعذر علينا مؤقتًا  استلام أي طلبات إرجاع.</div>
<div dir="rtl">الإمارات العربية المتحدة – يقبل الارجاع  إلى المتاجر حاليًا فقط في إمارة دبي والشارقة والفجيرة.</div>
<div dir="rtl">المملكة العربية السعودية - يقبل الارجاع  إلى المتاجر في جميع متاجرنا.</div>
<div dir="rtl">الكويت والبحرين - لا نقبل حاليًا الارجاع  بسبب القيود الرسمية. يُرجى دائما التحقق من "تحديثات الأعمال" ضمن صفحات مركز المساعدة للحصول على أحدث التحديثات.</div>
<div dir="rtl"> </div>
<div dir="rtl">نقترح عليك دائما مراجعة إالأسئلة الشائعة عن طريق زيارة مركز المساعدة على مواقعنا.</div>
<div dir="rtl"> </div>
<div dir="rtl">إذا لم نتكمن من الرد على استفسارك، من فضلك <a rel="noreferrer" target="_blank" href="https://form.jotform.com/201033158259450?TicketID=1227808">اضغط هنا </a><a rel="noreferrer" target="_blank" href="https://form.jotform.com/201033158259450?TicketID=1227808">https://form.jotform.com/201033158259450?TicketID=1227808 </a>واتباع التعليمات خطوة بخطوة لتزويدنا بمزيد من التفاصيل حول استفسارك.</div>
<div dir="rtl">رجاءا لا ترد على هذه الرسالة . يرجى النقر على الرابط أعلاه إذا كنت ترغب في الاتصال بنا مرة أخرى لاستفسارك.</div>
<div dir="rtl"> </div>
<div dir="rtl"> </div>
<div dir="rtl">أصدقائك ،</div>
<div dir="rtl">فريق الدعم</div>
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<span>-</span>————</div>
<div dir="ltr">Dear Customer,</div>
<div dir="ltr"><br></div>
<div dir="ltr">Thank you for contacting us. </div>
<div dir="ltr"><br></div>
<div dir="ltr">We apologize for the delayed response to your email, we are overwhelmed with inquiries due to the current ongoing situation.</div>
<div dir="ltr">We are constantly updating our “Business Update” section under our “Help Centre” pages, we suggest you to please visit the page for up to date information.</div>
<div dir="ltr"><strong dir="ltr">Deliveries</strong></div>
<div dir="ltr">If you are following up on your delivery, please visit the “Business Update” section on our websites for up to date delivery time frames.</div>
<div dir="ltr">You can also track your orders under “Order History” in your account.</div>
<div dir="ltr"><strong dir="ltr"><span class="yiv4217905964caps">RETURNS</span></strong></div>
<div dir="ltr">Due to operational restraints, we are temporarily unable to process any return collections.</div>
<div dir="ltr">
<strong dir="ltr">United Arab Emirates</strong> – Return to stores are currently accepted only in the emirates of <strong><u dir="ltr">Dubai, Sharjah &amp; Fujairah</u></strong>.</div>
<div dir="ltr">
<strong dir="ltr">Saudi Arabia</strong> – Return to stores are accepted across all our stores.</div>
<div dir="ltr">
<strong dir="ltr">Kuwait &amp; Bahrain</strong> – We are currently not accepting returns due to official restraints. Please keep on checking “Business Updates” under our Help Center pages for the most latest updates.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We suggest you can refer to our Frequently Asked Questions by visiting the Help Centre on our websites.</div>
<div dir="ltr"><br></div>
<div dir="ltr">If your query is not answered by above, please <a rel="noreferrer" dir="ltr" target="_blank" href="https://form.jotform.com/201033158259450?TicketID=1227808">click here</a> (<a rel="noreferrer" dir="ltr" target="_blank" href="https://form.jotform.com/201033158259450?TicketID=1227808">https://form.jotform.com/201033158259450?TicketID=1227808</a>) to and follow the step by step instructions to give us more details about your query.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Please do not reply to this email. Please click on the link above if you wish to contact us again for your query.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your friends,</div>
<div dir="ltr">Support team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1227808