Subject: Fwd: [#968361] - 8378676313 - FP04191000972: Late Delivery
From: Splash <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 07 Jul 2020 07:51:56 +0000

Hi Varun,  Here’s another issue and this order has been added in the manual refunds sheet to be updated by SCM for more than a month now but nothing has happened.  Customer is chasing for the refund and is insisting we get it done asap.  Requesting you to provide approval to refund KWD 28.50. This is the customer’s first order with us.     Thank you for your help!     Regards,  Splash Support Team   
             
              On
              Wed, 1 Jul at 12:51 PM
              ,  Splash <[email-masked]>  wrote:
               
 Hi Varun, 

 

 Here’s another issue and this order has been added in the manual refunds sheet to be updated by SCM for more than a month now but nothing has happened. 

 

 Customer is chasing for the refund and is insisting we get it done asap. 

 

 Requesting you to provide approval to refund KWD 28.50. This is the customer’s first order with us. 

 

 

 

  
 From: Splash <[email-masked]>  
Sent: Thursday, June 18, 2020 6:18 PM 
To: olm kuwait <[email-masked]> 
Cc: Midhun Madhu <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: [#968361] - 8378676313 - FP04191000972: Late Delivery 

 

 
External email sender, please take precaution.

 

 

 Dear Team, 

 
 
 ​ 

 
 
 Kindly arrange an urgent delivery. 

 

 

 
 Order number: 8378676313 

 
 
 AWB: FP04191000972 

 

 

 
 Best Regards, 

 
 
 Amneh Darras 

 

Backoffice | Crystel 
[email-masked]

 

 
 ​ 

 

 

  

 

 
 
On Thu, 18 Jun at 1:43 PM
, Splash <[email-masked]> wrote:

 

 
 ​kind reminder 

 

 

968361:1125156

 

 

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